Jobs in Pflugerville, TX

About The Position

Requirements

• High School Diploma or Equivalent
• At least one year of demonstrated experience in an administrative position.
• Knowledge of Healthcare office concepts, practices, policies, and procedures
• Knowledge of Insurance verification procedures
• Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
• Knowledge of HIPAA and Joint Commission guidelines and regulations
• Skilled in Providing exceptional customer service
• Skilled in Verbal and written communications, including telephone and email etiquette and documentation
• Skilled in Working independently in a fast-paced, multi-task clinical environment, as well as part of a team
• Skilled in Effective problem solving techniques
• Ability to Work in a self-directed, organized manner
• Ability to Multitask while maintaining a strong attention to detail and accuracy
• Ability to Present information in a consistent, organized, and accurate manner
• Ability to Demonstrate flexibility and ingenuity in response to change
• Ability to Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
• Ability to Maintain confidentiality

Responsibilities

• Opening front office and all duties associated with this function.
• Welcoming, greeting, and assisting patients in a courteous and professional manner.
• Scheduling patient appointments accurately and efficiently utilizing the computer system.
• Answering all incoming telephone calls and providing information as necessary or routing the calls as needed.
• Registering all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
• Verifying and ensuring completeness of patient registration documentation.
• Verifying and entering patient data into the electronic medical system.
• Reviewing and verifying patient coverage of insurance information using online resources.
• Explaining payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• Collecting deposits or co-payments/deductibles prior to the patient being seen by the provider per company policies.
• Closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
• Utilizing the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc.
• Running Vital Interaction reports and following-up on appointments needing to be confirmed and no shows.
• Working closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Assisting with closing gaps in care by helping to notify patients of services due.
• Accurately scanning medical documents into the EMR system.
• Notifying appropriate personnel of emergencies, messages, patient arrivals, etc.
• Accurately documenting and communicating patient concerns to the site triad leadership team.
• Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
• Participating in appropriate meetings and trainings, as well as adhering to all company policies and procedures.
• Maintaining confidentiality of all patient, clinical, and company information and data.
• Adhering to HIPAA guidelines.
• Performing all duties in an ethical manner consistent with the I Promise statement.
• Performing other job-related duties as assigned.