It Support Technician Jobs

About The Position

Requirements

• 2–3 years of Service Desk, desktop support, or related technical support experience.
• Strong troubleshooting and analytical skills.
• Excellent customer service and interpersonal communication skills.
• Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Basic understanding of Active Directory, Microsoft Entra ID, Microsoft Intune, and endpoint management concepts.
• Familiarity with Microsoft Intune, PDQ Deploy, or similar endpoint management platforms.
• Strong organizational, documentation, and time management skills.
• Ability to follow documented procedures while exercising sound judgment.
• Ability to work independently and collaboratively within a team environment.
• Ability to lift and carry up to 50 pounds.
• Ability to perform workstation setups, equipment installations, and office relocations.
• Ability to communicate effectively in person, by telephone, and electronically.
• Ability to perform time-sensitive troubleshooting activities.

Nice To Haves

• Associate degree in Information Technology or a related field preferred.
• Relevant technical certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

• Provide first-line support for Windows workstations, laptops, mobile devices, Microsoft 365 applications, printers, peripherals, VPN connectivity, and other end-user technologies.
• Perform endpoint deployment and lifecycle activities, including device staging, workstation deployments, hardware replacements, relocations, asset tracking, and equipment recovery.
• Perform approved identity and access management tasks, including account unlocks, password resets, and multi-factor authentication support.
• Troubleshoot endpoint hardware, operating systems, Microsoft 365 applications, Microsoft Intune, and business application issues; resolve incidents within documented procedures and escalate complex issues as appropriate.
• Maintain accurate service tickets, asset records, and technical documentation while meeting established service level agreements.
• Create and update knowledge base articles, work instructions, and standard operating procedures.
• Identify recurring support issues and recommend improvements through process standardization, better documentation, automation, or endpoint management tools.
• Assist with software packaging, application deployment, endpoint configuration, and deployment validation using Microsoft Intune, PDQ Deploy, or other approved platforms.
• Follow cybersecurity, asset management, change management, and IT operational procedures.
• Participate in rotational on-call coverage and collaborate with Infrastructure, Network, Cybersecurity, and Application teams to resolve customer issues.