IT Support Technician
About The Position
At Coulson Aviation, we’re proud to provide skilled employment opportunities in Thermal, California, while supporting wildfire response operations around the world. Our team helps protect communities through industry-leading aerial firefighting operations across the United States, Canada, Australia, and Chile. As Coulson Aviation continues to grow, we are looking for an experienced IT Support Technician to join our Information Technology team in Thermal, CA. This full-time, onsite position combines technical support with hands-on network administration, infrastructure projects, cybersecurity initiatives, and enterprise systems support across our office, hangar, warehouse, and operational environments.
Requirements
- A diploma in Information Technology, Computer Systems, Network Administration, or a related field.
- At least 3 years of hands-on IT support experience.
- A valid driver’s licence.
- Experience supporting Microsoft 365 and Microsoft Entra ID environments.
- Experience configuring, troubleshooting, and supporting network infrastructure.
- Strong technical troubleshooting and problem-solving abilities.
- Excellent customer-service, communication, and time-management skills.
- The ability to manage competing priorities and adapt to changing operational requirements.
- The ability to lift and carry up to 50 lbs and perform physical tasks that may include standing, walking, bending, kneeling, and climbing ladders.
Nice To Haves
- CompTIA A+, Network+, or Security+ certification.
- Microsoft MD-102 or AZ-104 certification.
- Experience with Aruba, Sophos, PowerShell, Veeam, Synology, or TrueNAS.
- Experience working in aviation, aerospace, manufacturing, or a maintenance, repair, and overhaul environment.
Responsibilities
- Provide technical support for hardware, software, operating systems, mobile devices, and network connectivity issues.
- Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Support user identities and access in a hybrid Active Directory and Microsoft Entra ID environment.
- Troubleshoot user accounts, authentication, licensing, passwords, permissions, and other access-related issues.
- Deploy, configure, image, maintain, and lifecycle-manage laptops, desktops, mobile devices, printers, and peripheral equipment using Microsoft Intune.
- Install, terminate, label, test, and document Cat6 and Cat6A structured cabling.
- Deploy and support enterprise wireless infrastructure, including wireless access points, Ubiquiti point-to-point systems, and wireless cameras.
- Assist with wireless infrastructure upgrades and other IT improvement projects.
- Support DNS, DHCP, IP addressing, VLAN management, and network connectivity.
- Document service requests and technical work in Zendesk while maintaining accurate asset and configuration records.
- Provide responsive IT support across multiple locations and time zones, including remote operational sites.
Benefits
- Comprehensive health and benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
