IT Software Support Technician

Steel Dynamics, Inc. • Fort Wayne, IN

102d

About The Position

The IT Software Support Technician provides software support to SDI and OmniSource end users. The role answers help desk calls, troubleshoots software issues, enters and monitors work orders and resolutions, and communicates progress to users. It also supports retail equipment and may involve periodic travel to remote locations to assist other IT technicians.

Requirements

• Excellent problem-solving skills and ability to work well in a team environment.
• Understanding of business processes, transaction flows, and compliance requirements.
• Positive attitude and high motivation.
• Team-oriented with excellent communication skills.
• Timely communication and compliance with policies and procedures.
• Customer-service orientation.

Nice To Haves

• Associate degree or equivalent technical work experience (3 years).
• Knowledge of various versions of Microsoft Windows and Office.
• Energetic, detail-oriented, and organized.
• Experience querying data from various systems and databases.

Responsibilities

• Answer service desk phone calls.
• Log requests for technical assistance in the service desk software.
• Troubleshoot software issues and document resolutions.
• Assign work orders, follow up on their status, and communicate status to users.
• Handle requests, verify requested information with managers, and track progress.
• Support retail equipment, including ATMs, printers, cameras, and scale interfaces.
• Periodically travel to remote locations to assist other IT technicians.
• Perform other duties as required.
• Represent the company professionally and provide excellent customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree