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This Investigator II role supports Delaware's Paid Family and Medical Leave insurance program established under the Healthy Delaware Families Act. You will serve as a primary point of contact for claimants, ensuring claims are processed efficiently, fairly, and in compliance with the Act and applicable regulations. Key responsibilities include investigating and resolving claim issues, discrepancies, and claimant concerns; maintaining detailed and accurate records; reviewing claims to verify eligibility; and identifying potential fraud. Success in this role will involve customer service and organizational skills; the ability to manage a high-volume caseload; attention to detail to identify suspicious activity; proficiency with automated systems; and a commitment to equitable and consistent administration of the Delaware PFML program.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed

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