Supervisor, Investigator Site Services

Thermo Fisher Scientific • Covington, KY

3d • Onsite

About The Position

The Supervisor, Investigator Site Services leads and supports efficient, effective daily operations for the department and is accountable for quality within the section. The role directs and participates in department work, assigns and prioritizes tasks, manages capacity, and follows up on complaints and issues through resolution. It owns assigned workstreams from planning through execution, monitoring, issue resolution, and communication of status and risks, with accountability for departmental KPIs, service levels, and operational targets.

The supervisor leads, coaches, and develops staff; establishes expectations; monitors performance; conducts reviews; and supports hiring, onboarding, training, and career development. The role maintains training records, handles delegated employee matters, and escalates matters requiring management approval. It also participates in study protocol meetings, communicates relevant requirements to the team, supports audits and department tours, and creates team work schedules and holiday coverage plans. The position may serve as a backup to the Manager or above, Site Services, as assigned.

This is an on-site position at Thermo Fisher Scientific’s Global Central Laboratory in Covington, Kentucky, on the first shift, Monday through Friday. Applicants from anywhere in the United States are welcome, but relocation assistance is not provided. Candidates must be legally authorized to work in the United States without sponsorship and must pass a comprehensive background check, including drug screening. The work environment includes office conditions, adherence to GMP safety standards, and some required PPE.

Requirements

• Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
• Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 5 years.
• At least 1 year of leadership responsibility.
• Knowledge of Good Clinical Practices.
• Strong attention to detail and organizational skills.
• Accurate data entry skills.
• Proficient computer skills, including Microsoft Office.
• Effective negotiation and problem-resolution skills.
• Good verbal communication skills.
• Superior analytical, interpersonal, and time-management skills.
• Critical thinking and problem-solving skills to support quality decision-making.
• Ability to work in a collaborative team environment.
• Must be legally authorized to work in the United States without sponsorship.
• Must pass a comprehensive background check, including drug screening.

Responsibilities

• Lead, coach, and develop administrative support and/or technical staff, including setting goals, providing feedback, identifying development opportunities, and supporting career growth.
• Establish and monitor individual and team expectations for quality, productivity, service, attendance, and follow-through; address performance gaps promptly and fairly.
• Conduct performance reviews, recognize contributions, and create coaching or improvement plans when needed.
• Support hiring and onboarding, including interviews and selection, role expectations, training plans, and completion of training documentation.
• Handle delegated employee matters, including time records, leave, overtime, expenses, salary administration recommendations, corrective action, and separations; escalate decisions requiring management approval.
• Build a respectful and accountable team environment and provide direction and prioritization to team leads and senior team members.
• Direct and participate in daily department operations, assign work, balance capacity, and adjust priorities to meet schedules and deliverables.
• Own assigned workstreams from planning and coordination through execution, monitoring, issue resolution, and communication of status and risks.
• Maintain accountability for departmental KPIs, service levels, and operational targets, and support the manager in obtaining and maintaining KPIs.
• Provide or coordinate training for new employees and process changes, and ensure training is completed and documented.
• Investigate and resolve problems within team tasks and in Process Deviation Reports/CAPA.
• Attend study protocol meetings and translate relevant requirements into clear direction for the team.
• Participate in audits and general capabilities department tours.
• Create and maintain team work schedules and holiday coverage plans.
• Serve as a backup to the Manager or above, Site Services, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager