Community Day Services Site Supervisor
About The Position
The Community Day Services Site Supervisor oversees daily site operations and direct care staff to ensure individuals receive quality services that support skill development, health, freedom, personal dignity, self-advocacy, and self-determination. The role ensures individuals’ rights and service plans are respected, required documentation and attendance records are accurate, sites are clean and safe, transportation and appointments are coordinated, and appropriate food and supplies are available. The supervisor coordinates safety and preparedness activities, including fire-extinguisher inspections, fire drills, and disaster-preparedness drills, and works with nursing on medication records and medication changes as applicable. The supervisor recruits, hires, trains, mentors, schedules, and manages direct care staff; coordinates onboarding with Human Resources; sets performance goals; submits payroll information; monitors safety-policy compliance; and conducts annual performance evaluations. The role also oversees staff training, individual funds accounting, and implementation of curriculum and active-treatment programs. The supervisor supports regulatory compliance, completes required DSP and OIG investigator training, and conducts OIG investigations when requested. The general schedule is Monday through Friday, though it may vary to meet individuals’ needs. The position may require carrying a pager or cell phone, participating in an on-call rotation, and responding promptly to calls.
Requirements
- High school diploma or GED.
- At least one year of experience working directly with individuals with developmental disabilities.
- Valid driver’s license and an acceptable driving record under company requirements.
Nice To Haves
- Previous DSP training.
- Previous management or supervisory experience.
- More than one year of experience providing direct care to individuals with developmental disabilities.
Responsibilities
- Provide quality services that enhance individuals’ skill development, health, freedom, and personal dignity.
- Support individuals’ self-advocacy, self-determination, and choices in accordance with their Individual Service Plans and applicable Behavior Support Plans.
- Maintain individuals’ rights and follow company and regulatory policies and procedures.
- Oversee completion of daily site-operation documentation by direct care staff, including water and refrigerator temperatures.
- Supervise direct care staff to maintain clean sites.
- Accurately report monthly attendance and submit it promptly for billing.
- Coordinate transportation to meet individuals’ needs.
- Ensure fire extinguishers are inspected monthly and follow up as necessary.
- Supervise maintenance of site equipment, supplies, vehicles when applicable, and operating systems to support safety.
- Ensure appropriate food items are available and meet individuals’ dietary needs.
- Coordinate required fire drills and quarterly disaster-preparedness training drills.
- Schedule at least monthly staff meetings and provide periodic in-service training to support ongoing staff training.
- Ensure adequate staffing and that staff assigned to required duties are trained and authorized, including medication administration when applicable.
- Coordinate with nursing, as applicable, to ensure medication administration records, medication supervision, and self-administration documentation are completed accurately.
- Coordinate with nursing and pharmacy to implement medication changes, as applicable.
- Set performance goals, tasks, and assignments for direct care staff and follow up on completion.
- Monitor individual funds and maintain complete, accurate accounting of funds and purchases under organizational policies.
- Coordinate with case managers and nursing to arrange individuals’ appointments, transportation, and accompaniment when appropriate.
- Ensure staff follow individuals’ curriculum schedules and consistently teach daily-living and active-treatment programs identified in program books and Individual Service Plans.
- Supervise, provide feedback to, and train direct care staff to support their performance and growth.
- Interview, hire, train, mentor, support, and supervise direct care staff.
- Coordinate new-employee orientation with Human Resources and verify required paperwork is completed or submitted.
- Submit accurate and timely payroll information.
- Manage employee performance, including performance goals, disciplinary action, performance plans, and involuntary terminations, in coordination with Human Resources.
- Monitor employee compliance with safety policies and procedures, including infection control, body mechanics, and ergonomics.
- Conduct annual performance evaluations for each employee.
- Notify Human Resources of voluntary resignations within 48 hours of employee notification.
- Carry a pager or cell phone if assigned, participate in the required on-call rotation, and respond promptly to pages and calls.
- Comply with state and federal regulations and work with the administrator and case manager to sustain positive DHS survey outcomes.
- Maintain working knowledge of current federal and state regulations, HIPAA, OSHA, labor laws, and professional standards; develop, assist in developing, or recommend policies and procedures as needed.
- Oversee compliance with applicable regulations and standards.
- Complete DHS-approved DSP training curriculum within 60 days of hire.
- Complete OIG Investigative Skills training to become a certified OIG investigator and conduct OIG investigations when requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
