On-Site Supervisor - Services

Avantor • Rio Rancho, NM

1d • $72,000 - $80,000 • Onsite

About The Position

The On-Site Supervisor reports to the Site Services Manager and works closely with Avantor Lab and Production Services professionals to deliver customized, mission-based laboratory work and research protocols. The role leads an onsite team providing customer service and laboratory operations support, ensuring team performance, compliance with customer requirements and Avantor site service guidelines, and achievement of operational goals. The position is based in Rio Rancho, New Mexico, and works Monday through Friday, 6:00 a.m. to 3:00 p.m., with coverage as needed. Salary is $72,000–$80,000, plus a 5% ICP bonus.

Avantor’s Lab and Production Services team serves more than 500 customers across biopharma, pharmaceutical, educational, industrial, and high-tech industries, offering customizable solutions and end-to-end laboratory operations support. The supervisor manages daily team operations, acts as the primary onsite contact for Avantor service activities, monitors service performance against Scope of Work and service-level agreement requirements, and works with the team to improve service delivery and operational efficiency.

Requirements

• High school diploma or GED required.
• At least 2 years of experience in laboratory services, warehouse, logistics, or inventory management operations.
• At least 1 year of formal supervisory experience with direct reports and full performance management responsibility.
• Documented experience leading operational improvement initiatives.
• Experience in a client-embedded services or regulated facility environment.
• Experience using Microsoft Teams.
• Proficiency with inventory management systems such as SAP, Workday, LIMS, or equivalent, including reporting and analytics modules.
• Intermediate Excel skills, including pivot tables, lookup functions, and basic data analysis.
• Ability to analyze operational data and communicate findings to non-technical audiences.
• Working knowledge of continuous improvement methodologies such as Lean or Six Sigma.
• Computer literacy and an in-depth working knowledge of Excel and data management.
• Passion and focus for leading teams.

Nice To Haves

• Higher education degree in supply chain, business, or life sciences.
• Advanced Excel, Power BI, or Tableau experience.
• Formal Lean or Six Sigma Green Belt training.
• Experience with Workday, Kronos/UKG, or equivalent HRIS/timekeeping systems.
• Experience in pharmaceutical, biotech, or regulated manufacturing client environments.
• Experience managing vendor relationships and coordinating third-party logistics.
• Working knowledge of ERP and inventory management systems.

Responsibilities

• Lead and manage the team’s day-to-day work, providing direction, accountability, and timely, relevant performance feedback.
• Train and develop associates and provide growth opportunities within the Avantor framework.
• Build a positive, inspired team culture to support retention and minimize turnover.
• Ensure the team meets customer requirements and follows Avantor site service guidelines.
• Serve as the primary onsite point of contact for Avantor service activities delivered by the team.
• Lead regular team meetings and participate in customer discussions.
• Evaluate team performance against Scope of Work and service-level agreement requirements.
• Manage customer feedback and implement service changes or expansions with the team.
• Coach and motivate the team to meet or exceed performance goals.
• Share accountability for site KPIs relating to Service, Cost, and People.
• Identify, create, and implement value-added solutions, efficiencies, and operational improvements.
• Identify, recommend, and implement additional onsite service opportunities in support of business development goals.

Benefits

• Medical, dental, vision, and wellness programs, with medical coverage eligibility on day one.
• Paid time off, company-paid holidays, and choice holidays.
• Flexible Spending Account and Health Savings Account.
• Commuter benefits.
• 401(k).
• Tuition assistance.
• Employee stock purchase plan discount.
• Optional critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance coverage.
• Peer recognition program with points redeemable for gifts and products.
• 5% ICP bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED