Supervisor Community Support Services

Boys Town • Warwick, RI

1d

About The Position

The Supervisor Community Support Services oversees culturally and linguistically appropriate staff delivering services in homes, schools, and community settings. The role collaborates with internal and external stakeholders and plans, implements, and coordinates the daily operations of Community Support Services. It includes supervising personnel and program activities, supporting safe and effective service delivery, and contributing to program development and quality.

The supervisor supports staff through hiring, training, evaluation, ongoing supervision, and development. The role promotes safety and professionalism, ensures appropriate completion of records and documentation, participates in service and case reviews, and supports referrals, budgets, reporting, and community collaborations. The position is available to staff on a continuous or rotational 24/7 on-call basis and may require flexible hours, including evenings and weekends. The supervisor may be trained as a certified Common Sense Parenting instructor and, if certified, may be asked to conduct courses at assigned locations.

Work takes place in office, indoor, and outdoor settings, including homes that may have substandard living conditions or domestic pets. Duties may involve highly stressful and potentially aggressive situations requiring crisis stabilization. Employees must maintain sufficient strength, agility, and endurance to perform during stressful physical, mental, and emotional situations without compromising health and well-being.

Boys Town describes its mission as improving the lives of children, families, patients, and communities and emphasizes a culture of belonging. Benefits mentioned include reduced- or no-cost visits with Boys Town providers for employees and enrolled dependents, low- or no-cost copays on certain maintenance medications, no-cost mental health visits with an in-network provider, a 401(k) or Roth 401(k) match, tuition reimbursement, parenting resources, and professional development opportunities.

Requirements

• Bachelor's degree in social services, behavioral sciences, or a related field, or an equivalent combination of education and experience.
• At least 1 year of experience.
• Ability to provide personal transportation to meet job travel requirements; mileage is reimbursed.
• Bilingual skills may be required based on affiliate site location or local contracts.
• Understanding of the philosophy and function of public assistance and social services systems.
• Knowledge of recognized interventions, including risk assessment and crisis intervention, to address identified service needs.
• Ability to work independently and demonstrate flexibility and personal integrity, and to work effectively with youth, staff, and support agencies.
• Knowledge of community resources, service providers, community organizations, and related human services in the geographical area.
• Ability to communicate articulately and professionally with people at all organizational levels and external business contacts while maintaining confidentiality.
• Computer skills, including Microsoft Office.
• Ability to lead a team and supervise family intervention services; knowledge of and compliance with statutes and policies affecting the target population.
• Strong knowledge of the Boys Town model.
• Ability to maintain sufficient strength, agility, and endurance to perform during stressful physical, mental, and emotional situations.

Nice To Haves

• Master's degree.
• Experience in direct care in a human services field.
• Administrative experience.
• Supervisory experience.

Responsibilities

• Oversee and support the safe and effective provision of services.
• Ensure employees follow safety and boundaries policies; provide ongoing supervision and education related to safety and abuse risk; respond promptly and confidentially to reports of suspicious or inappropriate behavior; and follow mandated abuse reporting requirements.
• Plan, implement, and coordinate the daily operations of Community Support Services.
• Hire, supervise, train, and evaluate program personnel.
• Develop and maintain community collaborations and communicate with civic leaders, government officials, and community professionals.
• Evaluate program development progress and program effectiveness.
• Supervise and participate in individualized and group lesson plans.
• Provide reports on request and analyze and review data.
• Assist in developing and maintaining program budgets and arrange for purchases of equipment and supplies.
• Contribute to ongoing program development and quality, including overseeing staff who conduct Common Sense Parenting classes and provide services in homes, schools, and communities.
• Supervise staff involved in multiple programs and assess staff strengths and needs while implementing development strategies.
• Advocate for children and families.
• Monitor and ensure that service plans, forms, reports, case notes, narratives, outcome measures, demographic information, and other documentation are completed appropriately and on time.
• Assist with accepting and screening program referrals.
• Supervise and participate in service planning reviews, progress reviews, staff meetings, and case reviews.
• Provide staff support on a continuous or rotational 24/7 on-call basis.
• Promote safety through ongoing training and supervision and professionalism through role modeling and respectful conduct.
• May train to become a certified Common Sense Parenting instructor and, if certified, conduct courses at assigned locations as requested.
• Serve as a role model whose activities and behaviors reflect the values and principles of the Boys Town mission.

Benefits

• Reduced- or no-cost visits for employees and enrolled dependents for services performed by a Boys Town provider at a Boys Town location.
• Low- to zero-dollar copays on certain maintenance medications through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous match on a 401(k) or Roth 401(k) account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager