Supervisor Community Support Services

Boys Town • Greenville, SC

5d

About The Position

Supervises culturally and linguistically appropriate staff who deliver services in homes, schools, and the community, and collaborates with internal and external stakeholders involved in programming provided by Father Flanagan’s Boys Home. Plans, implements, and coordinates the daily operations of Community Support Services, supporting safe and effective service delivery and program quality. The supervisor hires, trains, evaluates, and develops personnel; oversees staff and multiple programs; and contributes to community partnerships, program development, budgets, and reporting. The role advocates for children and families, monitors referrals and documentation, and supervises service planning and case reviews. The position is continuously or rotationally on call and may require flexible hours, including evenings and weekends. It involves work in office, indoor, and outdoor settings, as well as potentially stressful or aggressive situations and visits to homes with substandard living conditions or domestic pets. Travel is required using the employee’s own transportation, with mileage reimbursed.

Requirements

• Bachelor’s degree in social services, behavioral sciences, or a related field, or an equivalent combination of education and experience.
• At least 1 year of experience.
• Ability to provide personal transportation for job-related travel; mileage is reimbursed.
• Solid understanding of the philosophy and function of public assistance and social services systems.
• Knowledge of recognized interventions, including risk assessment and crisis intervention.
• Ability to work independently with flexibility and personal integrity, and to work effectively with youth, staff, and support agencies.
• Knowledge of community resources, service providers, community organizations, and related human services in the geographic area.
• Ability to communicate professionally and articulately with people at all organizational levels and external contacts while maintaining confidentiality.
• Microsoft Office computer skills.
• Ability to lead a team and supervise family intervention services, and knowledge of and compliance with statutes and policies affecting the target population.
• Strong knowledge of the Boys Town model.
• Ability to meet the role’s physical and emotional demands during stressful situations without compromising personal or others’ health and well-being.
• Bilingual skills may be required depending on affiliate site location or local contracts.

Nice To Haves

• Master’s degree.
• Experience in direct care in a human services field, as well as administrative and supervisory experience.
• Certification as a Common Sense Parenting Instructor; the role may provide training toward certification.

Responsibilities

• Oversee and support the safe and effective provision of services.
• Require employees to follow safety and boundaries policies, provide ongoing supervision and education about safety and abuse risk, and respond promptly and confidentially to reports of suspicious or inappropriate behavior.
• Follow mandated abuse reporting requirements and attend assigned safety and abuse risk management training.
• Plan, implement, and coordinate the daily operations of Community Support Services.
• Hire, supervise, train, and evaluate program personnel.
• Develop and maintain community collaborations, and communicate with civic leaders, government officials, and community professionals.
• Evaluate program development progress and program effectiveness.
• Supervise and participate in individualized and group lesson plans.
• Provide requested reports and analyze and review data.
• Assist with program budgets and arrange for purchases of equipment and supplies.
• Contribute to ongoing program development and quality, including overseeing staff who deliver Common Sense Parenting classes and services in homes, schools, and communities.
• Supervise staff across multiple programs and assess their strengths and needs, implementing strategies for continued development.
• Advocate for children and families.
• Ensure records and documentation—including service plans, forms, reports, case notes, narratives, outcome measures, and demographics—are completed appropriately and on time.
• Assist with accepting and screening program referrals.
• Supervise and participate in service planning reviews, progress reviews, staff meetings, and case reviews.
• Be available to staff on a continuous or rotational 24/7 on-call basis.
• Promote safety through ongoing training and supervision, and professionalism through role modeling and respectful conduct.
• May be trained as a certified Common Sense Parenting Instructor and, if certified, may be asked to conduct courses at assigned locations.
• Serve as a role model in activities and behaviors reflecting the values and principles of the Boys Town mission.
• Perform other duties as assigned to meet organizational needs.

Benefits

• Reduced- or no-cost visits for employees and enrolled dependents for services provided by a Boys Town provider at a Boys Town location.
• Low- to zero-dollar copays on certain maintenance medications through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous match on a 401(k) or 401(k) Roth account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager