Supervisor, Investigator Site Services

Thermo Fisher Scientific•Covington, KY

3d•Onsite

About The Position

The Supervisor, Investigator Site Services leads daily operations and supports quality within the department. The role assigns work, balances capacity, adjusts priorities, owns assigned workstreams from planning through execution and issue resolution, and communicates status and risks. The supervisor is accountable for departmental KPIs, service levels, and operational targets, and supports the manager in obtaining and maintaining KPIs. The position leads, coaches, and develops administrative support and/or technical staff. Responsibilities include setting expectations and goals, providing feedback, conducting performance reviews, supporting hiring and onboarding, coordinating training, and addressing performance gaps. The supervisor handles employee matters within delegated authority and escalates decisions requiring management approval. The supervisor investigates and resolves team issues, including Process Deviation Reports/CAPA; attends study protocol meetings and conveys relevant requirements to staff; participates in audits and department tours; and creates team work schedules and holiday coverage plans. The role may serve as a backup to the Manager or above, Site Services, as assigned. This position is based on-site at the Global Central Laboratory in Covington, Kentucky, and applicants from anywhere in the United States are welcome. Relocation assistance is not provided. The schedule is Monday through Friday on first shift. Candidates must be legally authorized to work in the United States without sponsorship and pass a comprehensive background check, including drug screening. The work environment includes an office and adherence to GMP safety standards, with some PPE required.

Requirements

Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 5 years.
At least 1 year of leadership responsibility.
Knowledge of Good Clinical Practices.
Strong attention to detail and organizational skills.
Accurate data entry skills.
Proficient computer skills, including Microsoft Office.
Effective negotiation and problem-resolution skills.
Good verbal communication skills.
Superior analytical, interpersonal, and time-management skills.
Critical-thinking and problem-solving skills to support quality decision-making.
Ability to work in a collaborative team environment.
Must be legally authorized to work in the United States without sponsorship.
Must pass a comprehensive background check, including drug screening.

Responsibilities

Lead, coach, and develop administrative support and/or technical staff, including goal-setting, feedback, development opportunities, and career growth.
Set and monitor individual and team expectations for quality, productivity, service, attendance, and follow-through; address performance gaps promptly and fairly.
Conduct performance reviews, recognize strong contributions, and create coaching or improvement plans when expectations are not met.
Support hiring and onboarding, including interviewing and selection, role expectations, training plans, and training documentation.
Handle employee matters within delegated authority, including time records, leave, overtime, expenses, salary administration recommendations, corrective action, and separations; escalate decisions requiring management approval.
Build a respectful and accountable team environment in which employees communicate risks, meet commitments, and support shared results.
Provide direction and prioritization for team leads and senior team members to align work with operational goals.
Direct and participate in daily department operations, assign work, balance capacity, and adjust priorities to meet schedules and deliverables.
Own assigned workstreams from planning and coordination through execution, monitoring, issue resolution, and communication of status and risks.
Be accountable for departmental KPIs, service levels, and operational targets, and support the manager in obtaining and maintaining KPIs.
Provide or coordinate training for new employees and process changes, and ensure required training is completed and documented.
Investigate and resolve problems within team tasks and in Process Deviation Reports/CAPA.
Participate in study protocol meetings and translate relevant requirements into clear direction for the team.
Participate in audits and general capabilities department tours.
Create and maintain team work schedules and holiday coverage plans.
Serve as a backup to the Manager or above, Site Services, as assigned.