Investigator Site Services Assistant

Thermo Fisher Scientific • Covington, KY

13d • Onsite

About The Position

The Investigator Site Services Assistant ensures the site address database is completed accurately and within assigned timelines. The role acts as a main point of contact supporting Site Services Assistance and Logistics Coordinators. This is a fully onsite position based at the Global Central Laboratory in Covington, Kentucky. Applicants may be located anywhere in the United States, but relocation assistance is not provided and relocation costs are the candidate’s responsibility. Candidates must be legally authorized to work in the United States without sponsorship and must pass a comprehensive background check, including drug screening.

The schedule is Tuesday through Saturday, 8:00 a.m. to 4:30 p.m. Eastern Time. The position provides clerical, customer service, supply-ordering, shipment-tracking, issue-resolution, and staff-training support. Work is performed in a clinical environment, with possible exposure to biological fluids and infectious organisms, and requires adherence to Good Manufacturing Practices and the use of personal protective equipment as needed.

Requirements

• High school or secondary school diploma or equivalent, plus a relevant formal academic or vocational qualification.
• At least 2 years of comparable previous experience that provides the knowledge, skills, and abilities to perform the job; an appropriate combination of education, training, and/or directly related experience may be considered equivalent.
• Favorable data-entry skills and intermediate computer skills.
• Solid verbal communication and customer-service skills in English.
• Professional client-service and telephone-service skills.
• Good knowledge of Good Clinical Practices and laboratory principles, particularly pre-analytical, analytical, and post-analytical influences on specimens and results.
• Solid analytical, interpersonal, and time-management skills.
• Critical-thinking and problem-solving skills to support quality decision-making.
• Ability to provide basic training.
• Ability to lift 40 pounds without assistance.
• Legal authorization to work in the United States without sponsorship.
• Ability to pass a comprehensive background check, including drug screening.
• Adherence to Good Manufacturing Practices safety standards.
• Ability to work onsite in Covington, Kentucky, Tuesday through Saturday, 8:00 a.m. to 4:30 p.m. Eastern Time.

Responsibilities

• Act as a point of contact for more junior team members and respond to their questions accurately and promptly.
• Provide clerical support, including faxing, filing and storing documents, and resending requested reports received by fax or email.
• Ensure supply calls are answered, order requests are placed, and shipments are tracked properly.
• Monitor, track, and ensure resolution of complaints, issues, and concerns; escalate matters to management to support internal and external customer satisfaction.
• Train current staff when new processes are implemented and provide training to new staff members.
• Ensure the site address database is completed accurately and within assigned timelines.
• Support Site Services Assistance and Logistics Coordinators.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED