Investigator Site Services Assistant

Thermo Fisher Scientific•Covington, KY

12d•Onsite

About The Position

The Investigator Site Services Assistant ensures the site address database is completed accurately and within assigned timelines. The role serves as a main point of contact supporting Site Services Assistance and Logistics Coordinators, and acts as a contact for more junior team members. This is a fully onsite position based at Thermo Fisher Scientific’s Global Central Laboratory in Covington, Kentucky. Applicants from anywhere in the United States are welcome, but relocation assistance is not provided. Candidates must be legally authorized to work in the United States without sponsorship and pass a comprehensive background check, including drug screening. The schedule is Tuesday through Saturday, 8:00 a.m. to 4:30 p.m. Eastern Time. Work is performed in a clinical environment and may involve exposure to biological fluids and infectious organisms. The role requires adherence to Good Manufacturing Practices (GMP) safety standards, use of some personal protective equipment, and the ability to lift 40 pounds without assistance.

Requirements

High school or secondary school diploma or equivalent, plus a relevant formal academic or vocational qualification.
Technical positions may require a certificate.
Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to at least two years; an appropriate combination of education, training, and/or directly related experience may be considered equivalent in some cases.
Favorable data-entry skills and intermediate computer skills.
Solid verbal communication and customer service skills in English.
Professional client and phone service skills.
Good knowledge of Good Clinical Practices and laboratory principles, particularly pre-analytical, analytical, and post-analytical influences on specimens and results.
Solid analytical, interpersonal, and time-management skills.
Critical-thinking and problem-solving skills to support quality decision-making.
Ability to provide basic training.
Legal authorization to work in the United States without sponsorship.
Ability to pass a comprehensive background check, including drug screening.
Ability to lift 40 pounds without assistance.
Ability to adhere to Good Manufacturing Practices (GMP) safety standards and use required personal protective equipment.

Responsibilities

Serve as a point of contact for more junior team members and respond to their questions accurately and promptly.
Provide clerical support, including faxing, filing, storing documents, and resending requested reports received by fax or email.
Answer supply calls, place order requests, and properly track shipments.
Monitor, track, and ensure resolution of complaints, issues, and concerns; escalate matters to management to support internal and external customer satisfaction.
Train current staff when new processes are implemented and provide training to new staff members.
Ensure the site address database is completed accurately and within assigned timelines.
Support Site Services Assistance and Logistics Coordinators.