Community Services Project Supervisor

City of Tucson

6d • $24 - $36

About The Position

The Housing Choice Voucher (HCV) Project Supervisor oversees daily operations in assigned HCV program areas and ensures compliance with federal regulations, agency policies, and program requirements. The role directly supervises program staff, manages workflow and scheduling, and implements quality control measures to maintain program integrity and performance. The supervisor supports timely processing, staff development, and high-quality service for program participants and stakeholders. The position works under the supervision of the Community Services Manager and supervises Housing Choice Voucher personnel.

Work takes place primarily in an office, with regular use of standard office equipment and computer systems. The role involves frequent face-to-face interaction with staff, program participants, and community stakeholders, and may include occasional travel for meetings, training, or inspections. Evening and weekend work may periodically be required to meet operational needs, deadlines, or community engagement activities. Duties and responsibilities are subject to change.

Requirements

• At least three years of progressively responsible experience in affordable housing programs; experience in the Housing Choice Voucher program is preferred.
• At least three years of experience managing teams of five or more.
• Currently possess a Certified Housing Specialist, Housing Quality Standards/NSPIRE, or other industry-recognized certification.
• Fluent in written and spoken Spanish, Arabic, Chinese, Tagalog, and/or Navajo.

Responsibilities

• Supervise, train, and evaluate assigned staff, including conducting performance evaluations and providing ongoing coaching and development.
• Oversee daily operations within assigned HCV functional areas to ensure timely and accurate processing of program activities.
• Ensure compliance with applicable HUD regulations, agency policies, and program requirements.
• Develop and manage staff schedules, workload distribution, and coverage plans to meet operational demands.
• Implement and monitor quality control processes, including file reviews and corrective action plans.
• Track and analyze program performance metrics, such as timeliness standards, error rates, and SEMAP indicators, and take action to improve outcomes.
• Serve as a subject matter expert and resource for staff on complex cases, regulatory interpretation, and policy application.
• Address escalated participant and landlord concerns and ensure professional, timely resolution.
• Collaborate with other supervisors and management to improve cross-functional coordination and program efficiency.
• Assist in developing and implementing policies, procedures, and process improvements to enhance program performance.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, disability, and flexible spending account coverage.
• Pension plan and optional Roth and pretax deferred compensation savings.
• Paid time off, including 38 paid days off in the first year for new hires, with time off increasing in subsequent years.
• Twelve weeks of paid parental leave.
• Tuition reimbursement.
• Student loan repayment.
• Off-the-job and on-the-job training.
• Paid volunteer hours.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed