Home and Community Services Supervisor
About The Position
The Department of Health and Human Services is hiring a Social Services Program Specialist II to supervise a team of surveyors conducting licensing surveys and complaint investigations for assisted housing and behavioral health providers. The supervisor coordinates surveyor activities with other unit leaders, ensures surveys and investigations are scheduled promptly, supports staff in completing their work, ensures documentation follows unit policies and procedures, and makes technical assistance available to licensees. The position also provides staff orientation and ongoing training, reviews statements of deficiencies and plans of correction, evaluates supervised staff, triages complaints, assigns workloads, and supports enforcement decisions. The supervisor works with providers and partner DHHS offices on licensing matters, reviews facility waiver requests, participates in onsite surveys, and monitors program data and reports to assess performance and support department decision-making. The role is based in Portland, Lewiston, or Augusta, Maine, and allows partial telework with management approval. The position is not eligible for visa sponsorship or STEM OPT extensions.
Requirements
- Eight years of education and/or professional experience in social services, or an eight-year combination of education and/or professional experience in healthcare or social services.
Nice To Haves
- Investigative skills and abilities to determine underlying causes of non-compliance with state and federal regulations.
- Knowledge of state and federal regulations governing healthcare facilities and social service programs.
- Experience working in assisted housing and behavioral health facilities or programs.
- Experience leading a team in a supervisory or team lead role.
Responsibilities
- Directly supervise a team and provide leadership and oversight to surveyors conducting licensing surveys and complaint investigations for assisted housing and behavioral health providers.
- Coordinate surveyor activities with other leaders and managers in the unit.
- Ensure licensing surveys and complaint investigations are scheduled in a timely manner and staff have the oversight and support needed to work effectively.
- Ensure documentation is completed in accordance with unit policies and procedures and provide access to technical assistance for licensees.
- Review statements of deficiencies to ensure they follow principles of documentation.
- Provide orientation training for new staff and ongoing training for current staff.
- Review plans of correction to ensure acceptable responses to identified deficiencies.
- Complete performance evaluations for supervised staff and assist the Program Manager with administrative support staff evaluations.
- Triage complaints and assign workloads.
- Provide technical assistance to providers and facilitate meetings as needed so providers and assigned teams understand licensing regulations and application requirements.
- Assist the Program Manager with enforcement decisions and documentation.
- Review facility waivers and make recommendations to Division of Licensing and Certification leadership.
- Communicate licensing-related issues and deficiencies to the Office of Aging and Disability Services, Office of Behavioral Health, Office of MaineCare Services, and Office of Child and Family Services as necessary.
- Monitor and collect program reports, data, and related information to evaluate program performance and inform department decisions.
- Review and assess statistical data on the type, nature, and frequency of services delivered and prepare required and requested service delivery reports.
- Participate in onsite surveys.
Benefits
- 13 paid holidays and at least three weeks of annual vacation leave, with vacation accrual increasing with years of service.
- Personal leave for overtime-exempt employees.
- 12 days of sick leave per year.
- The State pays 85%–95% of employee-only health insurance premiums, depending on salary.
- A 5% employee-only health insurance premium credit is available for participants who meet program requirements.
- The State pays 100% of employee-only dental insurance premiums.
- The State contributes an amount equivalent to 14.06% of employee pay to MainePERS.
- Gym membership reimbursement of up to $40 per month.
- Health and dependent care flexible spending accounts.
- Eligibility for Public Service Student Loan Forgiveness.
- Employee assistance program through the Living Resources Program.
- Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents.
- Additional unpaid leave may be available under the Family and Medical Leave Act.
- Voluntary deferred compensation through a MaineSaves 457(b) account.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
