Supervisor, Home Services

C Spire•Ridgeland, MS

About The Position

The Supervisor, Home Services leads field teams responsible for fiber installations, home automation, and customer support in residential areas. The role supervises daily installations performed by company and contract employees, manages field inventory and scheduling, and ensures adherence to quality, safety, and uniform standards. The supervisor’s leadership affects customer satisfaction and the company’s reputation in the communities it serves. The position combines field operations leadership with hands-on technical work, including installing and servicing IPTV, high-speed data, voice, home security, and home automation systems. It is described as an introduction to field operations and technical services, with opportunities to develop skills and grow into leadership and network roles across C Spire.

Requirements

High school diploma or recognized equivalent.
Experience with IPTV, cable TV, fiber splicing, wireline phone service, and wireless technology.
Proven leadership and communication skills.
A high degree of interpersonal skills.
Valid driver’s license and eligibility for insurance coverage.
Ability to be available by phone 24/7 for emergencies and on-call duties as directed.
Ability to work evenings and weekends and travel regionally, including occasional long-distance travel.
Ability to sit for extended periods and use a computer keyboard and/or mouse while viewing a computer screen.
Ability to lift and move 50 pounds or more, work on ladders, operate tools, and traverse difficult terrain, including attics and outdoor conditions, for extended periods.

Nice To Haves

Formal technical training or certifications relevant to fiber installation or home automation.
Prior supervisory or team leadership experience in a technical or field-based role.

Responsibilities

Lead, coach, and support field technicians to promote performance, accountability, professionalism, and strong customer interactions.
Supervise daily field operations, including employee and contractor installations, workload distribution, scheduling, workflow management, and timely work-order closure.
Monitor productivity, job accuracy, SLA adherence, and technician readiness, and resolve issues affecting service delivery.
Ensure work meets quality, safety, and compliance standards through field audits, ride-alongs, job-documentation reviews, and consistent enforcement of processes and SOPs.
Promote and enforce safety practices, including safety meetings, hazard-awareness discussions, PPE use, safe driving, and compliance with company and OSHA requirements.
Track performance metrics including daily productivity, MTTR, first-time fix rate, and customer satisfaction/NPS; identify trends and drive improvement.
Serve as the primary escalation point for customer issues and resolve service concerns promptly.
Install and service IPTV, high-speed data, voice, home security, and home automation systems.
Use and interpret fiber testing tools to validate signal integrity and installation quality.
Troubleshoot technical issues, educate customers, and complete system testing and sign-off at customer premises.
Conduct customer-premise surveys, verify site readiness, and review or modify work orders based on conditions in the field.
Oversee inventory, vehicles, and tool accountability, ensuring technicians have appropriate equipment and materials and that vehicles and assets are maintained.
Maintain accurate administrative records and communicate expectations and updates.
Participate in leadership meetings, training efforts, and hiring and onboarding activities.
Perform additional duties as assigned.