Home Services Specialist

HELP•Cincinnati, OH

9d•$100,000 - $140,000

About The Position

The Home Services Specialist serves as the technical expert for the garage door department. This non-supervisory role has no direct reports and supports technician performance through coaching, technical guidance, quality assurance, and partnership with the Home Services Manager. The Specialist also performs hands-on garage door service, repair, installation, and customer sales activities as needed. The role helps establish the operating foundation, tools, standards, and training systems for a new garage door department. It includes creating and improving standard operating procedures, developing and delivering technician training, and supporting safe, consistent field execution. The Specialist coordinates with dispatch, management, warehouse, and office staff to support scheduling, inventory readiness, product selection, documentation, and efficient job completion. The position works in field environments at residential job sites. The posted pay range is $100,000–$140,000 USD.

Requirements

3–5 years of experience in residential garage door installation, service, or repair.
Strong knowledge of residential garage door systems, openers, springs, cables, tracks, controls, installation methods, troubleshooting, and related safety practices.
Ability to teach technical concepts, provide constructive feedback, influence without formal authority, and communicate effectively with technicians, customers, and leadership.
Ability to build processes in a new department, manage multiple priorities, maintain accurate documentation, and follow through on improvement initiatives in a fast-paced environment.
Strong customer service, judgment, organization, and problem-solving skills, with a team-first attitude.
Valid Ohio, Kentucky, or Indiana driver’s license with a clean driving record.

Nice To Haves

Experience mentoring, coaching, or training technicians, or serving as a lead technician.

Responsibilities

Perform residential garage door inspections, repairs, maintenance, replacements, installations, opener service, spring and cable work, safety checks, and troubleshooting.
Serve as the primary technical resource for complex field issues and new service offerings.
Evaluate customer needs, explain repair and replacement options, prepare estimates, recommend products or upgrades, and conduct sales professionally and ethically.
Conduct ride-alongs, jobsite observations, and inspections of completed work to verify workmanship, safety, documentation, and customer service standards.
Provide timely coaching and technical feedback, identify skill gaps, and communicate recurring performance concerns or development needs to the Home Services Manager.
Build and deliver ongoing training for new and existing technicians on technical skills, diagnostics, installation methods, service procedures, safety, sales presentation, customer communication, vehicle organization, paperwork, and software usage.
Develop hands-on training materials, competency checklists, and refresher training based on field observations, callbacks, warranty trends, and new products.
Create, document, implement, and continuously improve standard operating procedures for service, repairs, installations, safety, parts usage, sales, warranty handling, documentation, and quality control.
Coordinate with dispatch, management, warehouse, and office staff on scheduling, inventory readiness, product selection, documentation, and efficient job completion.