Home Care Services Specialist

Masonicare Corp•Wallingford, CT

7d•Onsite

About The Position

The Home Care Services Specialist is a front-facing professional with knowledge of Masonicare’s home care business line. The role builds relationships across Masonicare’s residential and skilled nursing locations and liaises with clients and the organization’s business lines to meet individual care needs. The position is based in the Wallingford, Connecticut area, requires travel to Masonicare locations as needed, and involves travel throughout Connecticut for the majority of the workweek. The schedule is day shift, 32 hours per week. The specialist supports quality care, relationship management, and operational efficiency. Responsibilities include coordinating client care plans and assessments, supporting caregivers and staff, managing intake and referral follow-up, maintaining documentation, and representing Masonicare at community and continuum events. A bachelor’s degree in a health-related field is strongly preferred; relevant experience may be considered in lieu of a degree. Private-duty home care experience is preferred, along with knowledge of local markets and the geriatric field.

Requirements

Strong oral and written communication skills.
Ability to work independently and manage time.
Willingness and ability to travel throughout Connecticut for the majority of the workweek.
Bachelor’s degree in a health-related field is strongly preferred; relevant experience in the field may be considered in lieu of a degree.

Nice To Haves

Private-duty home care experience.
Strong knowledge of local markets and the geriatric field.

Responsibilities

Serve as the primary liaison between Masonicare at Home and its clients, and between Masonicare’s continuum and current or potential clients regarding home care services.
Create, review, and update individualized care plans with clients, families, and healthcare professionals.
Serve as an expert resource for caregivers and support staff; address issues and concerns promptly and escalate them to the Executive Director when appropriate.
Conduct routine and ad hoc site visits to support client satisfaction and quality care standards.
Conduct intake activities, track referrals, and complete necessary follow-up.
Conduct home care consultations and assessments to help ensure safety and client satisfaction.
Train and mentor care staff on company policies, care standards, and best practices.
Maintain accurate and timely documentation related to client care, visits, and communications.
Attend community and continuum events as invited or requested to represent Masonicare at Home.
May assist with recruitment, interviewing, and selection of care staff.
Communicate effectively and tactfully with staff and clients, taking into account age, cultural diversity, needs, abilities, and physical condition.
Travel throughout Connecticut for the majority of the workweek and to Masonicare locations as needed.
Perform other duties as deemed necessary by the Executive Director.