Scheduler | Home Care Services

Wesley Community Health Services•Federal Way, WA

12d

About The Position

The Scheduler supports Wesley Home Care Services by efficiently scheduling staff to deliver care to residents and patients, both on campus and in private homes. The role monitors client satisfaction, maintains accurate client schedules and care information, provides schedule reminders, tracks staff and agency labor hours, monitors aide credentials, and adjusts staffing as needed. The position may also take on other duties and projects as assigned.

Requirements

High school diploma, GED, or equivalent work experience.
Prior experience with software-based scheduling systems.
Ability to read, write, and communicate proficiently in English.
Excellent verbal and written communication, interpersonal, and documentation skills.
Proficiency with Microsoft Office and other workplace technology, including cloud-based software and mobile apps.
Self-motivated and self-directed, with excellent organizational skills and the ability to effectively manage stress.
Critical-thinking skills and ability to adapt to changing priorities.
Ability to work independently with minimal supervision.
Ability to hear, understand, and distinguish speech and other sounds one-to-one, in a group, and via telephone or computer.
Ability to sit, stand, or walk at will throughout the shift.
Keyboarding ability and near visual acuity.
Ability to lift up to 25 lbs.
Ability to multitask and remain calm amid frequent changes.

Responsibilities

Schedule staff daily, weekly, and monthly to deliver home care services to residents and patients on campus and in private homes.
Monitor client satisfaction through follow-up inquiries, surveys, and other feedback tools.
Enter, update, and maintain accurate client schedules, profile details, and care services.
Provide reminder calls to staff and clients to support schedule continuity.
Run reports to monitor home care aide staff certifications and credentialing.
Track labor hours for staff and agency personnel.
Adjust staffing and schedules as needed.
Perform other duties and projects as assigned.

Benefits

Medical insurance for full-time and ACA-eligible employees, with family participation if elected.
Dental insurance for full-time employees.
Vision insurance for full-time employees.
Group life insurance for full-time employees (employee-only coverage).
Combined paid time off (PTO), including state paid sick leave, accruing at 0.0607 hours per hour worked; accrual increases after two and five years of service.
Six paid holidays (hours vary by full-time or part-time status; on-call staff excluded).
One personal holiday of choice per year (on-call staff excluded).
403(b) retirement plan with a 100% company match on the first 4% of earnings contributed, subject to a five-year vesting schedule; minors are ineligible for the match.
On-demand pay through Dayforce Wallet.
Company-paid Employee Assistance Program (EAP).
Wesley Community Foundation grants for qualifying employees for emergency assistance and educational advancement.
50% food and beverage discount at Wesley bistros and marketplaces.
Recognition and rewards platform where points may be redeemed for merchandise, gift cards, cash cards, tickets, travel, and other experiences.