Home and Community Services Supervisor

State of Maine•Portland, OR

11d•Hybrid

About The Position

The Department of Health and Human Services (DHHS) is hiring a Social Services Program Specialist II to supervise a team of surveyors conducting licensing surveys and complaint investigations for assisted housing and behavioral health providers. The supervisor coordinates surveyor activities with other unit leaders and managers, ensures surveys and investigations are scheduled promptly, provides staff with oversight and support, ensures documentation complies with unit policies and procedures, and makes technical assistance available to licensees. The position also supports program administration and performance monitoring, including reviewing deficiencies and plans of correction, training staff, conducting performance evaluations, triaging complaints, assisting with enforcement decisions, and advising leadership on facility waivers. The supervisor communicates licensing-related issues with other DHHS offices and participates in onsite surveys. The position is based in Portland, Lewiston, or Augusta, and allows partial telework with management approval. It is not eligible for visa sponsorship or STEM OPT extensions.

Requirements

Eight years of education and/or professional experience in social services, or an eight-year combination of education and/or professional experience in healthcare or social services.

Nice To Haves

Investigative skills or abilities to determine underlying causes of noncompliance with state and federal regulations.
Knowledge of state and federal regulations governing healthcare facilities and social service programs.
Experience working in assisted housing and behavioral health facilities or programs.
Experience leading a team in a supervisory or team-lead role.

Responsibilities

Directly supervise and provide leadership to surveyors conducting licensing surveys and complaint investigations for assisted housing and behavioral health providers.
Coordinate surveyor activities with other unit leaders and managers.
Ensure surveys and complaint investigations are scheduled in a timely manner, staff receive necessary oversight and support, documentation complies with unit policies and procedures, and technical assistance is available to licensees.
Review statements of deficiencies to ensure they follow principles of documentation.
Provide orientation training for new staff and ongoing training for current staff.
Review plans of correction to determine whether responses to identified deficiencies are acceptable.
Complete performance evaluations for supervised staff and assist the Program Manager with administrative support staff evaluations.
Triage complaints and assign workloads.
Provide technical assistance to providers and facilitate meetings as necessary to ensure providers and assigned teams understand licensing regulations and license application requirements.
Assist the Program Manager with enforcement decisions and documentation.
Review facility waiver requests and make recommendations to Division of Licensing and Certification leadership.
Communicate licensing-related issues and deficiencies, as necessary, with the Office of Aging and Disability Services, Office of Behavioral Health, Office of MaineCare Services, and Office of Child and Family Services.
Monitor and collect program reports, data, and related information to evaluate program performance and inform department decision-making.
Review and assess statistical data regarding the type, nature, and frequency of services delivered to prepare required and requested service-delivery reports.
Participate in onsite surveys.

Benefits

13 paid holidays and at least three weeks of annual vacation leave; vacation accrual increases with years of service.
Personal leave for overtime-exempt employees.
12 days of sick leave per year.
The State pays 85%–95% of employee-only health insurance premiums, depending on salary; dependent coverage is also available.
A 5% employee-only health insurance premium credit for participation, subject to program requirements.
The State pays 100% of employee-only dental insurance premiums.
State contribution equivalent to 14.06% of employee pay toward Maine Public Employees Retirement System (MainePERS).
Gym membership reimbursement of up to $40 per month.
Health and dependent-care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance program through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents.
Additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits.