Community Services Supervisor (Full-time)

ChildServe•Ames, IA

11d

About The Position

ChildServe is hiring a Community Services Supervisor to oversee the day-to-day operations of Community Services, including Respite and Supported Community Living programs. The supervisor is responsible for maintaining a therapeutic, healthy, and safe environment for children, parents, and staff, and for ensuring quality assurance and regulatory compliance across the programs under their responsibility. This role oversees service coordination, individualized care planning, family communication, and workforce management. The supervisor also supports service excellence through staff coaching, performance management, billing accuracy, retention efforts, and fostering a positive and inclusive environment. The position is 40 hours per week, with flexible business hours and rotating on-call coverage for weekends and evenings. It is salaried at $45,000–$47,000 per year, based on experience.

Requirements

Minimum of one year of supervisory experience.
Demonstrated organizational and time-management skills, problem-solving and decision-making skills, and ability to prioritize multiple demands.
Current valid Iowa driver’s license.
Ability to become an approved driver and maintain a driving record that meets facility and insurance approval.
May be required to obtain a chauffeur license.
Computer skills, including Microsoft Office, and ability to learn new software programs proficiently.
Ability to communicate effectively in English through reading, writing, and speaking.
Equivalent combinations of related experience and education are considered.

Nice To Haves

Bachelor’s degree preferred.
Experience in Respite and Supported Community Living (SCL) services preferred.
Experience working with children or young adults with special health care needs preferred.

Responsibilities

Oversee child service coordination, including intake, admissions, recertifications, scheduling, and family service agreements.
Implement and monitor individualized care plans, ensuring quality care delivery, accurate documentation, and regulatory compliance.
Maintain timely communication with families, address service needs, and support attendance and scheduling.
Recruit, hire, onboard, train, schedule, and supervise direct care staff while ensuring compliance with all requirements.
Coach staff and manage performance.
Support quality assurance, billing accuracy, and retention efforts.
Foster a positive, inclusive environment for children, families, and employees.
Ensure a therapeutic, healthy, and safe environment for children, parents, and staff.