Full-Time Supervisor Hospital Services

Waste Management, Inc.•Buffalo, NY

3d•$59,000•Onsite

About The Position

Under direction, the Supervisor Hospital Services oversees all activities of the On-Site Service Technicians and manages their schedules and collection efficiency. The role supervises service operations across multiple locations, ensuring adequate staffing and coordinating service delivery, training, scheduling, dispatching, and performance evaluation. The supervisor travels within the assigned area to visit client sites, address customer service issues, and support on-site placement and collection of waste containers for healthcare programs including Sharps, Rx, Haz, and Document Management. The position may also oversee outside vendor services.

Requirements

High school diploma or GED (accredited).
1–3 years of supervisory experience, preferably in a healthcare setting.
Valid driver's license.

Responsibilities

Select, train, manage, and develop an effective and efficient Services staff.
Manage On-Site Service Technicians' schedules and collection efficiency, ensuring appropriate staffing levels to support service needs.
Provide site supervision of On-Site Service Technicians at multiple locations.
Coordinate delivery and pick-up with MAE, outside vendors, and others as required.
Oversee scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned.
Travel within the assigned area to visit client sites and proactively and professionally resolve customer service questions, problems, and issues.
Travel between customer facilities to provide on-site placement and collection of waste containers for WM Healthcare Solutions programs and services, including Sharps, Rx, Haz, and Document Management, as required or requested.
Oversee outside vendor services as needed.
Perform other duties and responsibilities as assigned.