Full-Time Supervisor Hospital Services

WM•Buffalo, NY

2d•Onsite

About The Position

Under direction, the Supervisor Hospital Services oversees the activities of On-Site Service Technicians and manages their schedules and collection efficiency. The role supervises technicians at multiple locations, supports effective staffing and service delivery, and coordinates deliveries and pickups with internal teams, outside vendors, and others. It also includes visiting customer sites to address service questions and issues and, as required, providing on-site placement and collection of waste containers for healthcare programs and services.

Requirements

High school diploma or GED (accredited).
1–3 years of supervisory experience, preferably in a healthcare setting.
Valid driver's license.

Responsibilities

Select, train, manage, and develop an effective and efficient Services staff.
Manage On-Site Service Technician schedules and collection efficiency, ensuring appropriate staffing to support required services.
Supervise On-Site Service Technicians at multiple locations.
Coordinate delivery and pickup with MAE, outside vendors, and others as required.
Oversee scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned.
Travel within the assigned area to visit client sites and proactively and professionally resolve customer service questions, problems, and issues.
Travel between customer facilities to provide on-site placement and collection of waste containers for healthcare programs and services, including Sharps, Rx, Haz, and Document Management, as required or requested.
Oversee outside vendor services as needed.
Perform other duties and responsibilities as assigned.