Full-Time Supervisor, Hospital Services

WM•Albany, NY

3d•Onsite

About The Position

Under direction, the Supervisor, Hospital Services oversees the activities of On-Site Service Technicians and manages their schedules and collection efficiency. The role provides supervision across multiple client locations, coordinates service delivery and pickup, and ensures staffing supports required services. It also involves visiting healthcare facilities to address customer service issues and, as required or requested, placing and collecting waste containers for WMHS programs such as Sharps, Rx, Haz, and Document Management.

Requirements

High school diploma or GED (accredited).
1–3 years of supervisory experience, preferably in a healthcare setting.
Valid driver's license.

Responsibilities

Select, train, manage, and develop an effective and efficient services staff.
Manage On-Site Service Technician schedules and collection efficiency, ensuring adequate staffing for required services.
Supervise On-Site Service Technicians at multiple locations.
Coordinate delivery and pickup with MAE, outside vendors, and others as required.
Oversee scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned.
Travel within the assigned area to visit client sites and proactively and professionally resolve customer service questions, problems, and issues.
Travel between customer facilities to place and collect waste containers for WMHS programs and services, including Sharps, Rx, Haz, and Document Management, as required or requested.
Oversee outside vendor services, as applicable.
Perform other assigned duties and responsibilities.