Insurance Underwriter Jobs

About The Position

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Management of Information Systems, or a related field required.
• Seven (7) to Ten (10) years of information technology experience required, including five (5) years of leadership experience required.
• Extensive computer knowledge rooted in career growth through the technology industry.
• Applicants must be at least 21 years of age or older to be an eligible driver on behalf of Peak Vista.
• Valid Colorado driver’s license and proof of insurance.
• Must meet and maintain driver criteria as prescribed by Peak Vista’s insurance underwriter.

Nice To Haves

• Masters preferred.
• Experience with use of electronic health records is preferred.
• Preferred industry standard IT certifications such as: ITIL, PMP, or any Security focused certifications are preferred.

Responsibilities

• Lead the organization’s tiered IT HelpDesk Support Structure and Asset Management Teams.
• Provide for and instill in the team excellent customer service skills; demonstrate concern and respect for others in all interactions and inspire confidence and trust.
• Implement where necessary and refine where in place a data driven approach to customer service, utilizing metrics from our call center and our ticketing system to improve response times and customer satisfaction while maintaining priorities amongst objectives and help desk issues.
• Coordinate major incident response activities impacting end-user operations.
• Analyzes work order flow / processing and returns, addresses, or escalations appropriately based on help desk skills in the Department.
• Organize, and implement training for Help Desk and Asset Technicians.
• Ability to frequently travel to Peak Vista Clinics and Facilities inside the Colorado Springs and surrounding area.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Other duties as assigned.
• Mentor and develop support staff through coaching, training, performance management, and career progression planning.
• Ensure consistency in support processes, documentation standards, and troubleshooting methodologies.
• Collaborate with engineering and analyst teams to improve escalation efficiency and reduce recurring incidents.
• Participate in budgeting and operational planning for end-user technology services.
• Demonstrates strong leadership skills, knowledge, and abilities.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensures that the appropriate personnel meet all job required competencies.

Benefits

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program