Inside Sales Jobs

About The Position

Requirements

• Two (2) to four (4) years of retail experience in the hardware/lumber industry preferred
• Knowledge of company products and competitors’ products
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of sales techniques, concepts and the ability to influence and persuade
• Three years of sales experience preferred

Responsibilities

• Provides customer service to walk-in and contractor customers, or via telephone or email, including assisting customer inquiries with product selection, pricing, availability, refunds/exchanges; generates sales quotations requiring a working knowledge of company products, procedures and practices
• Actively engages in selling company products/services and related items
• Provides material take offs, estimates and pricing of large complex packages
• Enters the orders in the computer system
• Schedules the production and delivery of orders with store operations
• Uses customer calls as opportunities to provide information about the features and benefits of company products leading to developing and closing new accounts.
• Actively engages in researching, identifying and soliciting new customers for company products
• Plans and paces own work efficiency in order to meet daily, weekly, project or team related productivity goals
• Trouble shoots order processing issues in order to ensure customer satisfaction and optimize sales opportunities
• May participate in coordinating and conducting customer workshops
• May assist with store housekeeping, signage, stocking, inventory control and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures
• Provide superior customer service to internal and external customers at all times
• All other duties as assigned

Benefits

• Competitive wages
• Medical insurance
• Dental insurance
• Life insurance
• Short & Long Term Disability
• 401(k) plan
• Vacation, Sick & Holiday pay
• Health Savings Account