Inside Sales Jobs

About The Position

Requirements

• Registered Nurse maintaining active registration with CRNA.
• Minimum two (2) years of clinical experience with at least half of that time working in home health or related health care organization
• Minimum two (2) years of direct employee supervision
• Possess exceptional assessment and client consultative skills
• Excellent customer service skills and ability to deal tactfully with clients, staff and community
• Must be proficient with computers, software systems, and Microsoft Office
• Excellent written and verbal communication skills
• Valid driver’s license and reliable vehicle required.

Responsibilities

• Management and oversight in the areas of client care, staff and caregiver supervision, compliance, and overall client satisfaction and well-being
• Respond to client referrals and service inquiries in a timely and efficient manner, driving the inside sales process by consulting with prospective families and overseeing the process through to home assessment, client intake and service delivery
• Perform a multi-dimensional home assessment and collect data concerning the client’s values, past history, physical and emotional health, cognitive status, coping abilities, economic resources, and environmental conditions
• Determine client’s requirements based on assessment and develop a personalized care plan that balances the client’s needs and the appropriate available resources. The care plan, developed in collaboration with the client and family, encompasses priorities, holistic well-being, and short and long term goals
• Establish a relationship with the client honoring the client’s values and preferences
• Work closely with the scheduling and administrative team to ensure optimal caregiver matching and the highest levels of customer service
• Reassess clients at regular intervals to monitor changes and update the care plan as required to ensure optimal care delivery
• Assess risks and identify changes in condition that would facilitate care plan adjustments and communication with the family
• Ensure accurate and timely completion of client charting, reporting, and all relevant documentation
• Help facilitate the growth of Saige through professional referrals, community networking, identifying opportunities, and providing an exceptional client experience
• Management of projects aimed at achieving business, educational, and service delivery goals as directed
• Supervise, schedule and manage overall performance of operational and caregiving staff, in cooperation with the Director of nursing
• Ensures staff development including caregiver orientation, in-service education, continuing education and evaluation of staff
• Facilitate client/staff introductions and oversee staff preparation for new clients. Guide and direct staff in the performance of their duties
• Achieves/exceeds employee satisfaction and investigates issues and follows up promptly
• In office documentation, general administration, and reporting as required