🔥 New Job
Incident Manager
Infosys • Plano, TX1d • Onsite
Incident Manager Jobs
145 jobs found — updated daily
Senior Security Engineer
Cobalt AI, LLC • San Francisco, CA1d • HybridResident Care Assistant
Episcopal SeniorLife Communities • Penfield, NY1d • $18 - $20 • OnsiteNetwork Engineer, Enterprise Operations – Network Quality Infrastructure Services
Apple1dDeputy Shift Lead, Tier 2 Service Desk
Peraton • Kansas City, MO2d • HybridIncident Manager
Verisk Analytics • Jersey City, NJ3d • HybridUtility Worker
Episcopal SeniorLife Communities • Honeoye Falls, NY3d • OnsiteDeputy Shift Lead, Tier 2 Service Desk
Peraton • Kansas City, MO3d • OnsitePart-Time Lunch Server
Episcopal SeniorLife Communities • Honeoye Falls, NY3d • OnsiteIncident Manager
Verisk • Jersey City, NJ3dCorporate Security Engineer
Asana • San Francisco, CA3dHousekeeper
Episcopal SeniorLife Communities • Rochester, NY4d • OnsiteIncident Manager
Gainwell Technologies LLC • Rancho Cordova, CA4d • HybridProject Manager
franke • Smyrna, TN4d • OnsiteLead Incident Manager
Early Warning Services • Scottsdale, AZ4d • HybridEnvironmental Service Worker
Episcopal SeniorLife Communities • Rochester, NY4d • OnsiteAssistant Critical Facilities Manager
Salute Inc. • Ellendale, ND4d • OnsiteGSOC Manager
Viasat, Inc. • Carlsbad, CA4d • OnsiteITSM Incident & Problem Manager
Convera • Santa Ana, CA5d • HybridPrincipal Engineer II
Western Alliance Bank • Columbus, OH5d • Onsite
Incident Manager
Infosys•Plano, TX
•Onsite
About The Position
In the assigned Job Role of Infrastructure Project Lead 1, your Area Of Responsibility will be as below: ⦁ Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion ⦁ Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews ⦁ Support technical teams in managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation ⦁ Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations Your contribution to the team: ⦁ Proactive risk management to ensure project delivery ⦁ An ability to build collaborative relationships with stakeholders through effective communication ⦁ Focused governance over project scope and identification of additional project opportunities ⦁ Focus to anticipate challenges and deliver innovative solutions ⦁ Commitment to balance project economics with adherence to strategic priorities Overview The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.
Requirements
- Experience in managing Major / High‑severity production incidents (P1/P2)
- Act as the Incident Commander, driving triage, coordination, and resolution
- Ensure accurate incident updates, ETAs, and stakeholder communication
- Track incident trends, root cause patterns, and recurring issues
- Maintain incident KPIs, MTTR, SLA adherence, and quality metrics
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Nice To Haves
- Experience in applying incident handling methodologies
Responsibilities
- Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
- Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews
- Support technical teams in managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation
- Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
- Proactive risk management to ensure project delivery
- An ability to build collaborative relationships with stakeholders through effective communication
- Focused governance over project scope and identification of additional project opportunities
- Focus to anticipate challenges and deliver innovative solutions
- Commitment to balance project economics with adherence to strategic priorities
- Experience in managing Major / High‑severity production incidents (P1/P2)
- Act as the Incident Commander, driving triage, coordination, and resolution
- Ensure accurate incident updates, ETAs, and stakeholder communication
- Track incident trends, root cause patterns, and recurring issues
- Maintain incident KPIs, MTTR, SLA adherence, and quality metrics
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Job Search Resources
Build a Resume for Incident Manager
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
Explore Related Job Searches
Frequently Asked Questions
Common questions about Incident Manager careers and jobs.
Based on current job postings on Teal, the average Incident Manager salary in the US is approximately $107,000 per year, with a typical range of $61,000 to $168,000.
