Senior Product Manager, Incident Management in the Agentic Era

Google•Seattle, WA

6d•$192,000 - $278,000

About The Position

At Google, Product Managers guide products from conception to launch by connecting technical and business needs, breaking down complex problems, and collaborating with engineers, designers, marketers, and other teams. They guide products through the execution cycle, including analyzing, positioning, packaging, promoting, and tailoring solutions for users. The Senior Product Manager for Incident Management will shape how Google manages incidents across its systems and drive AI-native experiences that transform how incidents are coordinated, resolved, and learned from. The role will guide the shift to AI-first operational practices to improve the reliability of services used by billions of people. The product manager will own the evolution of Google's primary incident management platform, used by tens of thousands of engineers, building intelligent flows for triage, mitigation, and post-incident learning, and delivering frictionless incident management through next-generation ChatOps. The role is part of Google Cloud, which provides enterprise-grade solutions and tools to organizations in more than 200 countries and territories. Individual pay is determined by job-related skills, experience, and relevant education or training. The stated US compensation is $192,000–$278,000, plus a 20% bonus target, equity, and benefits.

Requirements

Bachelor's degree or equivalent practical experience.
8 years of experience in product management or a related technical role.
3 years of experience taking technical products from conception to launch, such as ideation to execution, end-to-end, or 0 to 1.
Experience utilizing AI productivity tools to streamline business or development workflows.

Nice To Haves

Master's degree in a technology- or business-related field.
5 years of experience working cross-functionally with engineering, UX/UI, sales finance, and other stakeholders.
Experience defining and launching high-scale technical or enterprise platforms leveraging AI/ML and agentic workflows.
Experience designing and delivering conversational AI, ChatOps, collaborative workflows, or real-time operational platforms.
Experience with Incident Management lifecycles, large-scale distributed systems, cloud infrastructure, and Site Reliability Engineering (SRE) principles.

Responsibilities

Define and advocate the product goal, strategy, and roadmap for Google's primary incident management platform and next-generation ChatOps experiences.
Drive user research, market analysis, and data analysis to understand incident coordination, mitigation flows, and learning workflows.
Partner with Site Reliability Engineering, Software Engineering, Data Science, and UX teams to translate needs into well-defined product requirements.
Drive product launches across incident management and ChatOps channels, developing go-to-market strategies and communication plans.
Define, track, and analyze key product metrics reflecting customer value, such as coordination efficiency, workflow friction, and platform adoption.