Director Product Management - Agentic Commerce

Best Buy • Richfield, MN

4d • Hybrid

About The Position

The Director Product Management, Agentic Commerce will define and drive the vision, strategy, roadmap, and measurable outcomes for products that enable Best Buy to compete in AI-powered discovery, recommendations, shopping, and commerce. The role translates customer needs and enterprise and AI strategies into business value, while leading a complex product portfolio and developing Product Managers with minimal guidance. The Director sets objectives, outcomes, and priorities using customer insights, business metrics, technical feasibility, and strategic value, and aligns teams across Engineering, User Experience, Digital Commerce, Marketing, Data & Analytics, AI Transformation, Legal, Privacy, and external AI platforms. The portfolio includes structured data and API capabilities that position AI platforms as a discovery gateway for commerce.

This is a hybrid role based at Best Buy’s corporate office in Richfield, Minnesota. The position requires working onsite Monday through Thursday, with the option to work virtually from home or another non-Best Buy location on Friday.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, Marketing, or a related field.
• Six or more years of relevant Product Management experience, including product development, user experience, product strategy, or related disciplines.
• Five or more years of direct people-management and team-leadership experience.
• Demonstrated experience defining and driving the vision, strategy, and roadmap for a highly complex product line or portfolio.
• Demonstrated ability to use customer, product, and business data to make prioritization and investment decisions.
• Experience leading multiple product teams and building alignment across a matrixed organization.
• Experience translating ambiguous customer and business problems into clear product outcomes.

Nice To Haves

• Ten or more years of directly related product management experience.
• Six or more years of people-management and team-leadership experience.
• Experience leading customer-facing digital commerce, marketplace, search, recommendation, personalization, or platform products.
• Experience with AI-enabled products, agentic systems, conversational experiences, machine learning, or generative AI.
• Experience developing products that rely on APIs, structured product data, external platforms, or complex technology ecosystems.
• Experience working with large technology platforms, strategic partners, or emerging technology providers.
• Experience with retail, consumer technology, digital marketplaces, or other fast-paced consumer product environments.
• Understanding of responsible AI, customer trust, data privacy, platform governance, and technology risk considerations.

Responsibilities

• Define and drive the vision, strategy, and roadmap for Best Buy’s Agentic Commerce portfolio, shaping its role in AI-powered shopping, discovery, recommendations, and transaction experiences.
• Translate customer and business needs into measurable product outcomes, prioritizing investments, experiments, and teams based on customer value, business viability, technical feasibility, risk, and strategic impact.
• Champion customer obsession and continuous discovery by using customer insights, research, data, and experimentation to identify needs, build trust, improve adoption, and strengthen experiences.
• Lead product innovation and portfolio decisions, guiding teams through test-and-learn cycles and determining when to build, buy, partner, pilot, scale, or stop.
• Establish portfolio measurement and cross-functional execution by aligning Product, Engineering, UX, Commerce, Data & Analytics, Finance, Legal, Privacy, Security, and other partners on priorities, dependencies, success measures, and outcomes.
• Lead and develop high-performing product teams by setting clear outcomes, empowering decision-making, strengthening product practices, and building future product leadership capability.

Benefits

• Competitive pay.
• Generous employee discount.
• Physical and mental well-being support.
• Leaves of absence and potential pay sources, based on eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), based on eligibility and other stated factors.
• Incentive pay for certain roles, based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director