Business Incident Response Management Project Manager

HireRight•Nashville, TN

About The Position

The Business Incident Response Management Project Manager takes ownership of risk-mitigating projects from discovery through closure, ensuring incidents are addressed with urgency and coordinating stakeholders and subject matter experts to plan, execute, and track recovery efforts for clients. The role reports to and takes direction from Operations Leadership while working independently, and manages relationships with internal and external business customers at various management levels. The position applies traditional/waterfall and agile/scrum project management approaches to coordinate planning, development, testing, documentation, implementation, remediation, and recovery activities. It investigates incidents and assesses impact; coordinates teams, tickets, audits, and client communications; monitors progress and deadlines; and reports status to stakeholders. It also conducts postmortems and identifies process gaps and solutions to improve service and product quality.

Requirements

Bachelor’s degree in business or an equivalent field of study; equivalent experience or a combination of education and experience will be considered.
At least two years of experience at HireRight or another background screening operation.
At least one year of experience in business or operations analysis, including learning new processes, applications, and system functionality.
Experience in quality and proposing innovative, optimal solutions.
Project management experience or experience leading critical projects or responsibilities.
Experience creating business documentation.
Experience working with all levels of an organization, including Executive Management.
Strong leadership, communication, problem-solving, and analytical skills.
Ability to communicate and work effectively with cross-functional teams.
Ability to lead meetings, keep discussions focused on resolution, delegate work, and hold stakeholders accountable.
Strong strategic thinking, decision-making, and risk management qualities.
Ability to make decisions within guidelines and policies that affect priorities and allocation of time to meet deadlines.
Integrity and resilience when handling pressure and unexpected changes; accountability, organization, and adaptability.
Ability to manage competing priorities and workload.
Proficiency with computer systems and significant experience with Microsoft Office products, including Excel, Word, Access, Project, PowerPoint, and Visio, as well as Internet technologies.

Nice To Haves

PMP certification is recommended.

Responsibilities

Manage Business Incident Response Management (BIRM) issues received via email or Jira from discovery through closure.
Apply traditional/waterfall and agile/scrum project management methodologies to coordinate planning, development, testing, documentation, and implementation.
Develop project management deliverables, including project forms, scope, requirements, plans, issue tracking, and status reports.
Investigate incidents, collect and validate details and data, assess impact, and engage appropriate stakeholders.
Coordinate cross-functional teams to fix and remediate issues promptly.
Ensure steps are taken to suspend production of impacted workflows during ongoing issues.
Schedule, lead, and facilitate BIRM meetings and calls; document findings, action items, and next steps.
Submit detailed Enterprise Data Management (EDM) tickets for impact lists, validate reports, and work with EDM to ensure accurate and complete data.
Enforce project deadlines and schedules; follow up on Fix, RCA, and EDM tickets to ensure prioritization and progress, escalating as needed.
Prepare and upload batches for rerun audits, coordinate upload schedules with Operations Management, and work with PSO to create custom accounts or packages when needed.
Monitor batch progress and completion, engage Operations for post-audit review assistance, and spot-check results before finalizing and seeding impact lists.
Track project and deliverable progress and regularly report status to stakeholders and internal clients.
Create client talk tracks and, when requested, client-facing root cause analyses; obtain Compliance approval before distribution.
Update and support Account Management and CET on incidents and next steps.
Assist with submitting new orders and client credits as needed.
Conduct postmortem lessons-learned reviews.
Identify process gaps and recommend solutions to optimize service and product quality.