Business Incident Response Management Project Manager

HireRight•Nashville, TN

About The Position

The Business Incident Response Management Project Manager owns risk-mitigating projects from discovery through closure, ensuring incidents are addressed urgently by organizing stakeholders and subject matter experts to plan, execute, and track recovery efforts for clients. The role reports to and takes direction from Operations Leadership, while also requiring the ability to work independently. It manages relationships across departments with internal and external business customers at various management levels. The position applies traditional/waterfall and agile/scrum project management methods to coordinate incident planning, development, testing, documentation, and implementation. It investigates incidents, assesses impact, coordinates remediation, tracks deliverables and deadlines, and communicates status and next steps to stakeholders, clients, and internal teams. It also supports audits, client communications, post-incident reviews, and process improvement.

Requirements

Bachelor’s degree in business or an equivalent field of study; equivalent experience or a combination of education and experience will be considered.
At least two years of experience at HireRight or another background screening operation.
At least one year of experience in business or operations analysis, including learning new processes, applications, and system functionality.
Experience in quality and proposing innovative, optimal solutions.
Project management experience or experience leading critical projects or responsibilities.
Experience creating business documentation.
Experience working with all organizational levels, including Executive Management.
Strong leadership, communication, problem-solving, and analytical skills.
Ability to communicate and work effectively with cross-functional teams.
Ability to lead meetings, keep discussions focused on resolution, delegate, and hold stakeholders accountable for tasks.
Strategic thinking, decision-making, and risk management skills; ability to make decisions within guidelines and policies that affect own priorities and time allocation to meet deadlines.
Integrity and resilience in handling pressure and unexpected changes, with a strong sense of accountability.
Strong organization and adaptability, including the ability to manage competing priorities and workload.
Proficiency with computer systems and significant experience using Microsoft Office products, including Excel, Word, Access, Project, PowerPoint, and Visio, as well as Internet technologies.

Nice To Haves

PMP certification is recommended.

Responsibilities

Manage Business Incident Response Management (BIRM) issues received through email or Jira from discovery through closure.
Apply traditional/waterfall and agile/scrum project management methodologies to coordinate planning, development, testing, documentation, and implementation activities.
Develop project management deliverables, including project forms, scope, requirements, plans, issue tracking, and status reports.
Investigate incidents, collect and validate details, assess impact, and engage appropriate stakeholders.
Coordinate cross-functional teams to fix and remediate issues promptly, ensuring production of impacted workflows is suspended for ongoing issues.
Schedule, lead, and facilitate BIRM meetings and calls; document findings, action items, and next steps.
Submit detailed Enterprise Data Management (EDM) tickets for impact lists, validate received reports, and work with EDM to obtain correct and complete data.
Enforce project deadlines and schedules; follow up on Fix, RCA, and EDM tickets to ensure prioritization and progress, escalating as needed.
Prepare and upload batches for rerun audits, coordinate upload schedules with Operations Management, work with PSO on custom accounts or packages when needed, and monitor batch progress and completion.
Engage Operations for post-audit review assistance, spot-check results before finalizing impact, and seed the list.
Track project and deliverable progress and regularly report status to stakeholders and internal clients.
Create client talk tracks and, when requested, client-facing root cause analyses; obtain Compliance approval before distribution.
Update and support Account Management and CET on incidents and next steps; assist with new orders and client credits as needed.
Conduct postmortem lessons-learned reviews, identify process gaps, and recommend solutions to improve service and product quality.