Technical Enterprise Incident Manager

Peraton • ,

3d • $86,000 - $138,000 • Remote

About The Position

Peraton is seeking a technically skilled Technical Enterprise Incident Manager with cloud platform and application experience to lead enterprise incident response, service restoration, and operational reliability initiatives. The role serves as the central point of coordination during major incidents, driving rapid resolution, clear communication, and continuous service improvement across enterprise infrastructure and applications. The position is remote, with a standard schedule of 8 a.m. to 5 p.m. Eastern Standard Time and participation in a 24x7 on-call rotation for incident management.

Requirements

• Must be a U.S. citizen and able to obtain and maintain the required Public Trust clearance.
• Bachelor’s degree and 5 years of experience, or a high school diploma or equivalent and 9 years of experience.
• At least 5 years of experience in Cloud Incident Management, Operations Engineering, NOC, SRE, Application Support, or Production Support environments.
• Experience leading enterprise major incident response in a 24x7 operational environment.
• Strong understanding of ITIL Incident and Problem Management processes.
• At least 3 years of experience working with AWS cloud services.
• Experience with monitoring and observability platforms such as Datadog, Cloudcraft, or similar.
• Experience using ServiceNow or similar ITSM platforms.
• Strong analytical, troubleshooting, and organizational skills.
• Excellent written and verbal communication skills, including the ability to facilitate meetings and brief technical teams and executive leadership.

Nice To Haves

• Experience in a Site Reliability Engineering or Cloud Platform DevOps environment.
• Experience supporting federal, healthcare, financial, or other highly regulated environments.
• Hands-on experience with Windows and Linux servers.
• Knowledge of networking concepts.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Hands-on experience with load balancers, proxies, DNS, and firewalls.

Responsibilities

• Lead and coordinate incident bridge calls involving infrastructure, application, network, cloud, security, and vendor teams.
• Drive rapid service restoration while maintaining accurate timelines, communications, and executive updates.
• Prioritize incidents based on business impact and operational risk; manage escalation procedures and engage leadership when required.
• Monitor SLA compliance and incident response metrics.
• Facilitate Post-Incident Reviews and ensure quality root cause analysis documentation and follow-through on corrective actions.
• Drive automation of incident detection, triage, and response workflows.
• Maintain communication frameworks for major incidents, including stakeholder notifications, ongoing updates, and final incident summaries.
• Validate runbooks, service dependency maps, and technical documentation.
• Use observability tools, including log aggregation and APM, to support troubleshooting and incident analysis.
• Work with application teams to facilitate issue resolution and implement root cause remediations.
• Develop and enhance monitoring, alerting, and dashboarding capabilities.
• Analyze trends, KPIs, and operational metrics to identify reliability risks proactively.
• Support resiliency strategies, including redundancy, failover, capacity planning, and performance optimization.
• Use Datadog for monitoring, alert correlation, dashboards, incident investigation, and performance analysis.
• Participate in the after-hours on-call incident management rotation as required.
• Develop and maintain incident management procedures, runbooks, and knowledge articles.
• Ensure accurate ticket documentation in ServiceNow.
• Drive continual service improvement aligned with ITIL and SRE best practices.
• Collaborate with cross-functional teams to improve communication, escalation paths, and operational workflows.
• Support audit, compliance, and operational reporting requirements.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Short- and long-term disability
• Employee assistance program (EAP)
• Parental leave
• 401(k)
• Paid time off for vacation
• Company-paid holidays
• Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level