Senior Technical Incident Manager
About The Position
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across liquid asset classes worldwide. It is a technology- and data-driven group that applies a scientific approach to investing, bringing together research, technology, and trading expertise to solve complex challenges and deliver high-quality returns. QRT is seeking a Senior Technical Incident Manager to lead business-critical technology incidents for its US broker-dealer operations. The role coordinates recovery across systems supporting trading, research, execution, and risk, while strengthening operational resilience.
Requirements
- 10+ years of experience in technology operations or service management within financial services or trading.
- Hands-on experience in production engineering, SRE, application support, or infrastructure operations.
- Proven ability to lead major incidents and drive timely, controlled recovery.
- Strong knowledge of trading systems, service dependencies, failure scenarios, and change management.
- Experience leading root-cause reviews and improving incident processes and controls.
- Experience supporting engagement with US regulators, including the SEC and FINRA.
- Clear communication with technical teams, trading stakeholders, and senior leadership under pressure.
Nice To Haves
- Python or shell scripting, observability platforms, or incident workflow automation.
- Familiarity with ServiceNow or Jira Service Management.
- ITIL 4 Foundation certification or equivalent.
Responsibilities
- Lead major incidents from triage and escalation through service restoration and recovery validation.
- Coordinate technical teams, third-party providers, and regional Incident Managers throughout the incident lifecycle.
- Assess business impact, prioritise recovery, and communicate clearly with stakeholders and senior leadership.
- Maintain accurate incident records, timelines, and decision logs in designated ITSM tools.
- Lead post-incident reviews, root-cause analysis, and remediation of recurring issues.
- Improve incident processes, controls, metrics, tooling, workflows, and automation.
- Partner with Technology, Operations, Risk, and Compliance on regulatory requirements, audit readiness, business continuity, and operational resilience.
Benefits
- Competitive benefits package
- Discretionary performance-based bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
