Hvac Dispatcher Jobs

About The Position

Requirements

• Previous dispatching, scheduling, or customer service experience preferred (HVAC, plumbing, or home services experience is a plus).
• Experience using ServiceTitan or similar dispatching software preferred.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Proficiency with Microsoft Office and general computer applications.
• High attention to detail and accuracy.

Responsibilities

• Answer and manage incoming customer phone calls, emails, and online service requests in a professional and courteous manner.
• Schedule, dispatch, and coordinate field technicians for service calls, maintenance, and repairs.
• Prioritize emergency and high-priority service requests to ensure timely response.
• Communicate job details, schedule updates, and route changes to technicians and management in real time.
• Monitor technician schedules, job progress, and completion times throughout the day.
• Maintain accurate customer records, appointments, and job information in ServiceTitan.
• Provide customers with appointment confirmations, arrival updates, and post-service follow-up as needed.
• Coordinate parts orders and ensure technicians have the necessary equipment and materials to complete assigned work.
• Resolve scheduling conflicts and customer concerns with professionalism and urgency.
• Assist with work orders, invoices, and other administrative documentation.
• Collaborate with team members to improve scheduling efficiency and deliver an outstanding customer experience.