Commercial HVAC Dispatcher

All Hours Mechanical LLC • Macedonia, OH

7d • $25 - $35 • Onsite

About The Position

All Hours Mechanical is hiring an experienced dispatcher to help coordinate our commercial HVAC service team in Cleveland. Dispatch experience is required. HVAC experience is helpful, but we’re willing to teach the industry to someone who brings strong dispatching skills and a willingness to learn.

Requirements

• Previous dispatching experience; HVAC experience is preferred but not required.
• Strong computer, typing, and data entry skills, with the ability to learn BuildOps.
• Clear, professional communication with customers, technicians, and coworkers.
• The ability to manage multiple schedules and changing priorities on the fly.
• Sound judgment about what you can resolve and when to involve management.
• Consistent follow-through and attention to detail.
• A calm, practical approach when the day doesn’t go as planned.
• Willingness to receive constructive feedback, take responsibility for mistakes, and adjust your approach as you learn.
• A respectful, dependable attitude and commitment to helping the team succeed.

Nice To Haves

• Experience with BuildOps, ServiceTitan, or another field service platform is a plus.

Responsibilities

• Schedule service and maintenance appointments with commercial customers.
• Coordinate daily assignments for 10–15 technicians based on availability, location, skills, and job priority.
• Receive service calls and gather accurate information about the customer, equipment, and issue.
• Track technician check-ins, check-outs, job progress, and availability throughout the day.
• Adjust schedules as urgent calls, delays, and other changes arise.
• Keep customers informed about appointment times, delays, and service status.
• Review technician job notes for completeness and follow up on missing or unclear information.
• Maintain accurate customer information, schedules, and work order notes in BuildOps.
• Identify scheduling gaps and help reduce unnecessary travel between jobs.
• Coordinate with the Office Manager and service leadership when priorities conflict or issues need additional support.
• Handle occasional evening and weekend service calls, typically totaling a couple of hours of overtime per week.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• No-cost basic family health insurance.
• Dental and vision plans available at affordable rates.
• $50,000 in company-paid life insurance.
• Company-paid short- and long-term disability coverage.
• 401(k) with up to a 5% company match.
• 10 days of paid time off.
• Six paid company holidays.
• Training, mentorship, and opportunities to grow within service operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed