HVAC Dispatcher
Dog House•Brunswick, ME
•Onsite
About The Position
HVAC & Plumbing Dispatcher We are a growing, family-owned and operated HVAC and plumbing company located in Brunswick, Maine, looking for an experienced Dispatcher to help manage our expanding fleet of service vehicles and keep our technicians moving efficiently throughout the day. This is a key position within our company. Our Dispatcher is the connection between our customers, technicians, vendors, and office team. We are looking for someone who can stay organized, communicate clearly, and make good decisions in a fast-paced service environment.
Requirements
- Previous dispatching experience strongly preferred
- Strong computer skills and willingness to learn company software
- Ability to manage multiple technicians and service calls at the same time
- Comfortable making decisions and changing priorities throughout the day
- Excellent communication skills
- Ability to communicate professionally with technicians, homeowners, vendors, and coworkers
- Dependable and able to remain organized in a fast-paced environment
- Team-oriented attitude
Nice To Haves
- HVAC, plumbing, home service, or similar trade experience is a plus
- Experience with ServiceTitan is highly preferred, but not required
- Experience developing efficient service routes is highly desirable
Responsibilities
- Dispatch HVAC and plumbing technicians to service calls
- Build and adjust daily technician routes for maximum efficiency
- Match technicians to calls based on location, skill set, urgency, and workload
- Monitor the dispatch board and make adjustments as the day changes
- Communicate professionally with technicians throughout the day
- Communicate with homeowners regarding scheduling, arrival times, and service updates
- Coordinate with vendors and suppliers when needed
- Use company software to manage calls, scheduling, customer information, and technician activity
- Help ensure urgent and priority calls are handled appropriately
- Work closely with other office team members to provide a great customer experience
- Assist with answering phones and scheduling appointments
- Participate in an on-call rotation with other office staff
Benefits
- Up to $30.00 per hour, based on experience
- 100% company-paid employee health insurance
- Dental & Vision insurance
- Disability insurance
- 11 paid holidays
- 2 weeks paid vacation
- Retirement plan with company match
- On-the-job training and opportunities to learn additional company software
- Opportunity for advancement as our company continues to grow
- Stable, year-round employment
- Family-owned and operated company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
