Plumbing Companies - Full Time

Annie Admin•Fort Worth, TX

19d•Hybrid

About The Position

This is a full-time position for a CSR Dispatcher for HVAC/Plumbing Companies. The role requires the individual to live in the Dallas/Fort Worth area for in-person training and meetings. The company emphasizes fighting against impersonal service and automated systems, aiming to help small business customers grow and make the world a better place. As a Virtual CSR Dispatcher, you will work remotely from home and the headquarters in Fort Worth, Texas. The technology allows the team to be a virtual extension of clients' teams, making a direct impact on their businesses. The role involves taking inbound calls from homeowners across America looking to book repair appointments, making outbound calls to confirm appointments, following up on job history, and communicating with clients and internal team members using various software. The ideal candidate is a speedy typer, can multi-task, has a can-do attitude, and believes anything is possible with effort. The position requires handling a high volume of incoming calls.

Requirements

Must live in the Dallas/Fort Worth area.
Minimum 2 years customer service experience.
Must have a desktop computer with full video/sound functionality.
Must have a wired noise-cancelling headset.
Ability to be plugged into your ethernet port.
High-speed internet.
Must have a dedicated and quiet office space (no background noise from other humans or animals).
Type minimum 40 WPM.
Ability to work from your home office Monday - Friday and some Saturdays.
Ability to work from the Fort Worth office as needed.
Strong written and verbal communication skills, including proper grammar & spelling.
Ability to clearly communicate with diverse audiences via phone, e-mail, and text.
Professional demeanor and respect for community members.
Natural ability to thrive when multi-tasking in a technology-rich environment operating at an extremely fast pace.
Record of reliable attendance and the ability to maintain a predictable and consistent full-time schedule.
Natural ability to work independently as well as with a team.
Must reside within the state of Texas in the DFW area during the entirety of employment.
Desktop or Laptop with webcam & speakers and a second monitor.
Operation System must be Windows or Mac based.
8gb RAM or more.
Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor.
Direct connection to router easily accessible from your workspace.

Nice To Haves

Administrative Assistant experience is a huge PLUS.
Experience working with a high-volume of requests or incoming calls is preferred.
Experience managing or mentoring others is a plus.

Responsibilities

Provide spectacular first impressions over the phone.
Answer inbound calls from homeowners looking to book repair appointments.
Make outbound calls to confirm appointments.
Follow up on previous job history.
Communicate with clients and internal team members using various software.
Represent customers and provide a stellar virtual first impression for a wide variety of businesses.
Understand and anticipate customer needs.
Accurately depict the spirit of a message, ensuring content is concise, relevant, and meaningful.
Work a fixed and dependable shift Monday - Saturday.
Sit/stand at a computer for extended periods of time.
Interact with a diverse population by phone or computer.
May travel between team locations/offices for meetings, training, company retreats or other off-site events.