Customer Service Representative / HVAC Dispatcher
About The Position
At Paradise Home Services, we believe that delivering top-tier comfort starts with an incredible team culture. We pride ourselves on a high-energy, supportive environment where your hard work is recognized and rewarded. If you bring a friendly voice, strong organization skills, and a desire to build a stable career with real growth potential, we’d love to have you on our team! We are currently hiring for two specific full-time shifts (please indicate your preference when applying): Option 1: Monday – Friday | 7:00 AM – 4:00 PM, Option 2: Tuesday – Saturday | 8:00 AM – 5:00 PM. As a Customer Service Representative (CSR) / Scheduler, you will be the face and voice of Paradise Home Services. Operating out of our local office, you will handle inbound inquiries and conduct proactive follow-ups to coordinate technician schedules, book maintenance appointments, and ensure our customers receive seamless, 5-star service.
Requirements
- High school diploma, GED, or equivalent experience.
- 1+ years in customer service, call center, or office environments preferred (home services or dispatch experience is a huge plus!).
- Valid driver’s license.
- Must be legally eligible to work in the U.S. without sponsorship.
- Outstanding verbal and written skills—capable of turning everyday inquiries into scheduled appointments.
- Comfortable operating multi-line phones, scheduling software, and standard office tools.
- Ability to juggle phone calls, scheduling grids, and administrative tasks with strong attention to detail.
- Punctual and dependable attendance aligned with your assigned shift schedule.
Nice To Haves
- home services or dispatch experience
Responsibilities
- Manage high-volume inbound calls and conduct outbound follow-ups to schedule service, maintenance, and system installation appointments.
- Deliver precise appointment details to field technicians and sales teams to ensure efficient routing and on-time service.
- Accurately log call metrics, booking rates, and interaction notes in our dispatching software.
- Connect with homeowners post-service to ensure total satisfaction and uphold Paradise Home Services' high standard of care.
- Assist with general office tasks, paperwork, and branch support as requested.
Benefits
- 401(k) with a fully vested company match from day one
- Comprehensive Medical, Dental, and Vision insurance
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Generous Paid Time Off (PTO) and paid holidays
- Employee discounts on home services for you and your family
- Professional development and clear internal promotion opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
