HVAC Customer Service Representative

Blue Ridge Heating And Air • Greenville, SC

4d

About The Position

Blue Ridge Heating & Air is seeking an experienced, friendly, and highly organized Customer Service Representative / Dispatcher to join its Greenville team. This role helps keep the service department running smoothly by serving as an initial point of contact for customers and coordinating the daily schedules of service technicians. The ideal candidate communicates professionally with customers and technicians, stays organized in a fast-paced environment, and remains calm when priorities change.

Requirements

• Previous ServiceTitan experience is required.
• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to manage multiple technicians, appointments, phone calls, and priorities simultaneously.
• Comfort working in a fast-paced environment where schedules and priorities can change throughout the day.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and/or Google Workspace.
• Comfort learning and working with computer-based scheduling and customer management systems.
• Dependable, self-motivated, and able to take initiative.
• Team-oriented, with a positive and professional attitude.

Nice To Haves

• Dispatching or scheduling experience.
• HVAC, plumbing, electrical, or other home-service industry experience.

Responsibilities

• Answer incoming customer calls and respond to emails and online inquiries in a friendly, professional, and timely manner.
• Schedule maintenance, diagnostic, and service appointments using ServiceTitan.
• Manage and coordinate technicians’ daily service schedules.
• Dispatch technicians based on location, availability, job priority, and customer needs.
• Communicate schedule changes, delays, and updates to customers and technicians.
• Maintain accurate customer, job, and appointment information in ServiceTitan.
• Assist customers with scheduling, billing questions, service inquiries, and general account needs.
• Handle customer concerns and complaints professionally and work toward appropriate resolutions.
• Register customer equipment and warranties with manufacturers.
• Assist with warranty claims, permits, and other administrative tasks.
• Follow up with customers as needed regarding appointments and service.
• Assist with general office and administrative needs.
• Perform other duties as assigned.

Benefits

• Professional development opportunities.
• Positive and supportive work environment.
• 401(k) plan with employer match.
• Accident insurance.
• Group access to life insurance, short-term disability insurance, dental insurance, and vision insurance.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed