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People Operations Lead

2nd Order SolutionsRichmond, VA
Hybrid

About The Position

The People Operations Lead will be a key member of the Staff team at 2OS, responsible for managing and optimizing core human resources functions with a focus on benefits administration, HRIS management, payroll, and performance management. This role will serve as the primary point of contact for employee experience-related processes, ensuring that systems and programs are efficient, compliant, and aligned with company values. The ideal candidate is detail-oriented and proactive, owning HR operations in a small business, with a strong emphasis on confidentiality, employee support, and continuous improvement of people processes as we continue to grow.

Requirements

  • 7+ years of experience in HR, benefits administration, or HR generalist roles
  • Hands-on experience managing health and retirement benefits programs as well as multi-state payroll (with experience in Paylocity preferred)
  • Strong understanding of HR compliance requirements and best practices
  • High attention to detail and ability to manage sensitive information confidentially
  • Solutions-oriented mindset with initiative and the ability to work autonomously
  • Excellent analytical, organizational, and problem-solving skills
  • Proficiency in Microsoft Office Products is required

Nice To Haves

  • PHR or SHRM-CP Certification is preferred.

Responsibilities

  • Benefits Administration (Health & Retirement)
  • Own administration of all employee benefits programs, including health, dental, vision, 401(k), and other retirement offerings
  • Serve as the primary liaison with our benefits brokers and vendors
  • Manage open enrollment processes, including employee education and communications
  • Ensure accurate setup and maintenance of employee benefit elections in HRIS/payroll systems
  • Monitor benefits utilization and recommend improvements to plan design and cost efficiency
  • Ensure compliance with applicable regulations (e.g., ACA, ERISA, COBRA, etc.)
  • Support employees with benefits-related questions and issue resolution
  • Payroll Coordination
  • Coordinate and process semi-monthly payroll, across multiple states
  • Ensure accurate payroll inputs, including benefit deductions, bonuses, reimbursements, and adjustments
  • Maintain payroll records and ensure compliance with federal, state, and local requirements
  • Partner with Finance on reconciliation of payroll, including retirement contributions and benefit deductions
  • Support setup of payroll tax registrations in new states as needed
  • Continuously improve payroll processes for accuracy and efficiency
  • HRIS Administration & Systems Ownership
  • Serve as the primary administrator of the company’s HRIS (Paylocity)
  • Own system configuration, data integrity, user access, and reporting
  • Ensure accurate and timely updates across employee records, compensation, benefits, and payroll data
  • Partner with Finance and leadership to improve reporting and data visibility
  • Evaluate and implement system enhancements, integrations, and new features
  • Troubleshoot system issues and serve as the internal expert on HR technology
  • Performance Management
  • Own and continuously improve the company’s performance management processes
  • Coordinate performance review cycles, including timelines, tools, and communications
  • Track performance outcomes and identify trends to inform leadership decisions
  • Update existing and build out descriptions for new roles / job families
  • Other: Support broader team initiatives as needed, including coordinating offsites, identifying and managing guest speakers, and facilitating access to training and professional development opportunities
  • Serve as an HR Business Partner to a defined level of consultants, providing guidance on performance, employee relations, and development

Benefits

  • competitive medical, dental, vision and retirement benefits

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

11-50 employees

Career Resources

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