Houseperson Jobs

About The Position

Requirements

• Communication- Ability to effectively present information and respond to questions from managers, employees, members and the general public.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments or tasks with a high degree of attention to detail.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
• Must be flexible enough to work a variety shifts including evenings, weekends and holidays
• High School Diploma or General Education Degree (GED) is preferred.
• Previous housekeeping or professional cleaning experience required.
• Excellent personal appearance, good communication skills and a friendly, congenial personality is a must
• Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest
• While performing duties of this job, the employee is required to consistently stand, walk, squat, use hand to write, talk, hear, see, taste, smell.
• The employee must regularly lift and/or move at least 25 pounds.
• Specific vision abilities required include distance vision and peripheral vision.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Nice To Haves

• Minimum one-year experience providing customer service in a high-end fitness center or luxury spa environment, a plus

Responsibilities

• Be on time for each shift and flexible with your schedule, supporting the needs of the spa.
• Clean treatment rooms and public spaces using a vacuum cleaner, broom, cloths, mops, sponges, brushes, and/or cleaning agents.
• Empty trash throughout the spa, wiping down trash cans as needed.
• Pick up and restock towels, straighten chairs throughout the indoor and outdoor pool areas.
• Break down coffee and water stations after the spa and fitness center have closed.
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the facility.
• Clean steam rooms and saunas nightly
• Engage with guests and actively promote the spa, treatments, services, sessions and retail as well as programs, promotions and/or discounts available.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Provide accurate, appropriate and immediate responses to all requests and ensuring complete guest satisfaction.
• Possess ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assist in all areas of spa operation as requested by management.
• Maintain personal appearance and grooming standards consistent with company standards.

Benefits

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• wellness programs
• wonderful hotel discounts and much more