Houseperson Jobs

About The Position

Requirements

• Must have a valid driver's license for the applicable state.
• Must be 18 years of age to operate a golf cart and Silverado Resorts vehicles.

Responsibilities

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Be knowledgeable of all VIP areas.
• Be aware of all daily events.
• Report Safety or Guests Hazards to the Guest services management or Safety and Loss Prevention team.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must have thorough knowledge of the resorts, its’ features, and benefits.
• Load and unload luggage carts.
• Escort guests and deliver luggage to rooms and familiarize them with resort services and amenities (hours of outlets, pool, and exercise room, etc.). Provide a brief tour of the guest room highlighting the main features and benefits.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver luggage or/and amenities to the guest rooms.
• Provide shuttle service throughout Silverado Resort via golf cart and guest services vehicles.
• Perform routine cleaning and light maintenance of guest service vehicles ands golf carts/
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Provide information, maps and directions as required.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.