Housekeeping Supervisor Jobs

About The Position

Requirements

• Individual must be highly motivated and self-directed with a minimum of two years hotel housekeeping operations.
• Strong written and verbal communications are required.
• Excellent interpersonal, customer service, team building and problem solving skills are required.
• Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels.
• Must have a good understanding and working knowledge of chemicals and cleaning supplies and technique/equipment including MSDS, OSHA, etc. guidelines.
• Must be able to speak, write, read and understand English, bilingual helpful (Spanish).
• Must have the ability to calmly handle stressful situations and be willing to work any day any shift.
• Must be able to get along well with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to perform the physical job duties of line employees in emergency situations.
• Must be able to work independently and with co-workers.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to speak distinctly and persuasively to others.
• Must be able to stoop, bend, push, pull, and carry up to 75 pounds.
• Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level.
• Must have good finger movement and rotating wrist motion.
• Must be able to tolerate cleaning chemicals, without developing an allergic reaction.
• Must be able to work in areas containing second hand smoke.
• Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.

Nice To Haves

• Computer software knowledge to include Word and Excel is preferred.

Responsibilities

• Inspects guest rooms to ensure the highest cleaning standards are met.
• Communicates with GRA’s when rooms are not cleaned to standard; inspects the re-cleaning of the room.
• Train/Re-trains GRA’s on standard operating procedures.
• Expedites and oversees special requests from the Supervisor.
• Participates in department meetings.
• Leads by example on providing superior customer service.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Accurately completes room inspection sheets.
• Communicates employees' concerns to supervisors
• Monitors and distributes room assignments for early checkouts
• Responsible for the completion of daily inspection goal.