Housekeeping Supervisor

Residence Inn Rocky Hill•Rocky Hill, CT

32d•$18 - $20

About The Position

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Housekeeping Manager’s functions in their absence. The supervisor works various shifts, seven days a week, including weekends and holidays, and helps ensure hotel housekeeping standards, productivity, and guest satisfaction.

Requirements

Previous hotel-related experience is required.
Ability to meet the physical demands of the job, including lifting 20 lbs, is required.

Nice To Haves

High school diploma or educational equivalent is preferred.

Responsibilities

Inspect Room Attendants’ work in assigned sections daily to ensure standards and productivity levels are met and maintained.
When the Housekeeping Manager or Assistant Housekeeping Manager is absent, inspect all V.I.P. rooms and report their availability to the Front Office according to hotel standards.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office on time.
Maintain key control.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments and ensure Room Attendants and House Attendants carry a work assignment.
Report progress on out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to standards.
Collaborate with Maintenance staff to communicate out-of-order rooms.
Assist with training Housekeeping staff.
Ensure overall guest satisfaction.