101302 - Housekeeping Supervisor

Valencia Group•Lubbock, TX

32d•Onsite

About The Position

WE NEED BIG STARS LIKE YOU!!! Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels that are created for today’s passionate travelers, each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond... This is an Non-exempt position. Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods. Candidates applying for management positions are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role. While onboarding will be provided to familiarize successful candidates with Company-specific systems, processes, and culture, management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility. Our Housekeeping Supervisor communicates with guest and team members in a friendly and welcoming manner. Provide support to Room Attendants in servicing rooms when applicable and ensures hotel is clean throughout the day. Responsible for assisting in leading the team daily and providing support to the Executive Housekeeper.

Requirements

Strong verbal and written communication skills
Effective time management and problem-solving skills
Proficiency in POS Systems, hotel management software and Microsoft Office Suite
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
High school diploma or equivalent required
Minimum of 2 years of experience in Housekeeping Management role or Hotel management required
Previous supervisory or managerial experience in Hospitality is required

Nice To Haves

Certification in hospitality management or related field required

Responsibilities

Assist the Executive Housekeeper with overseeing daily operations of all cleaning responsibilities, rooms, lobbies, and open guest areas.
Help to coordinate the daily boards for the room attendants and lead team meetings when needed.
Assist in Managing inventory levels and supplies, ensuring proper stock levels and equipment functionality.
Collaborate with other departments to ensure seamless service and daily room completion.
Report to the Executive Housekeeper on all daily reports and information shared from weekly and daily meetings.
Supervise Housekeeping and Laundry staff, providing leadership, guidance, and support to ensure high performance.
Conduct pre-shift meetings to review service standards, assignments, and important details.
Monitor staff performance and provide coaching and feedback for continuous improvement.
Assist the Executive Housekeeper with coordinating trainings and rehearsals throughout the week.
Ensure guest satisfaction by responding promptly to requests and concerns.
Handle guest complaints professionally and efficiently, resolving issues to maintain a positive experience.
Assist with special accommodations and requests, ensuring personalized service.
Train new staff on all housekeeping and laundry service standards, safety procedures, and hotel policies.
Provide ongoing training and development opportunities to enhance team performance.
Ensure compliance with health regulations, hotel policies, and industry standards.
Maintain regular communication with the Executive Housekeeper and other department heads to keep aligned on operations and events.
Assist the Executive Housekeeper to prepare and submit reports on needed items in absence of Assistant Executive Housekeeper.
Communicate any operational issues or concerns promptly to management.
Ensure a safe environment for guests and staff by following hotel safety policies.
Comply with all industry regulations and standards.
Report any safety hazards or incidents immediately.
Display courteous behavior with guests and team members.
Report on any unsafe conditions immediately.
Ensure hotel equipment is in proper working condition & stored correctly.
Attend required meetings.
Follow company policies and procedures.
Perform any additional duties assigned by the supervisor.
Maintain cleanliness and organization in all work areas.