Housekeeping Supervisor

Sonesta International Hotels Corporation•Royal Sonesta Cambridge, MA

32d•Onsite

About The Position

Manages the operations of the housekeeping area of the hotel to ensure product quality standards are met and hotel guest rooms, public spaces, and all other areas of the hotel are clean and well maintained.

Requirements

Job related knowledge, skills and job specific experience/overall experience

Responsibilities

Direct involvement with training and development of new employees
Monitor the status of room condition and availability, submitting prompt and accurate reports to the front desk and housekeeping office
Communicate constantly with the housekeeping office to update room statuses or any other priorities
Write maintenance requests and follow up to ensure that they have been completed
React to guest complaints regarding service or equipment
AM Supervisor to complete 15 detailed room inspections per day and input the inspection findings into Hot SOS.
Complete one daily room inspection with housekeeper who cleaned the room that is being inspected and provide positive feedback as well as noting areas for improvement.
PM supervisor to inspect hallways, corridors, service, and storage areas to insure standards are being followed. Inspection to be recorded in HotSOS.
Establishes and maintains cost control system for linen and cleaning supplies inventories
Oversees ordering, and receiving of such supplies
Assure that all employees are properly groomed in uniform with name tag in place