Housekeeping Manager Jobs

About The Position

Requirements

• Bilingual fluency in English and Spanish required.
• Previous housekeeping management experience required.
• Strong passion for cleanliness, organization, and premium service.
• Demonstrated leadership, coaching, and team-building skills.
• Ability to motivate and manage a diverse workforce.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proactive, self-directed, and highly organized.
• Ability to work effectively in a fast-paced and physically demanding environment.
• Strong attention to detail and commitment to consistent quality.
• Basic computer skills and experience completing schedules, reports, payroll documentation, and email communication.
• Ability to maintain confidentiality and interact professionally with members and club leadership.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without restriction.
• Must be able to meet the scheduling and physical requirements of the position.

Nice To Haves

• Experience within a luxury hotel, private club, athletic club, fitness facility, resort, spa, or similar high-end environment is strongly preferred.

Responsibilities

• Maintain exceptional cleanliness and presentation throughout the club.
• Ensure fitness studios, locker rooms, showers, restrooms, member lounges, offices, entrances, and shared spaces meet established standards.
• Conduct daily facility walkthroughs and inspections.
• Monitor high-touch areas and ensure frequent cleaning and sanitizing throughout operating hours.
• Ensure contractual obligations, company policies, safety requirements, and cleaning procedures are consistently followed.
• Develop and monitor site-specific quality and performance goals.
• Complete required operational reviews, inspection reports, and quality documentation.
• Ensure proper cleaning procedures are followed for flooring, carpeting, exercise areas, locker rooms, showers, and specialty surfaces.
• Maintain a safe, clean, and organized working environment.
• Respond promptly and professionally to member concerns related to cleanliness or facility presentation.
• Onboard, train, supervise, and develop housekeeping employees assigned to the club.
• Provide new-hire orientation and ongoing training for existing team members.
• Lead regular departmental and staff meetings.
• Set clear expectations and hold employees accountable for performance, attendance, appearance, and service standards.
• Coach team members and provide ongoing feedback to improve performance.
• Conduct performance evaluations and recommend corrective action when appropriate.
• Promote a professional, respectful, and service-focused work environment.
• Investigate and resolve employee-related concerns in accordance with company policies.
• Communicate staffing needs to the appropriate HSS recruiting and operations teams.
• Be willing and able to assist with housekeeping duties when operationally necessary.
• Prepare weekly schedules based on club activity, operating hours, special events, and forecasted business needs.
• Maintain appropriate staffing levels during peak hours, weekends, holidays, and special events.
• Assign and monitor daily responsibilities to ensure all areas are serviced on time.
• Adjust staffing and assignments throughout the day based on changing operational needs.
• Ensure all reports, payroll information, and administrative documentation are completed accurately and on time.
• Maintain a strong sense of urgency while ensuring quality is never compromised.
• Arrive promptly and remain prepared for scheduled meetings, inspections, and operational responsibilities.
• Monitor weekly labor performance and make adjustments to remain within budget.
• Manage overtime and staffing costs while maintaining required service levels.
• Maintain adequate inventory of cleaning products, restroom supplies, equipment, uniforms, and member amenity items.
• Monitor supply usage and prevent unnecessary waste.
• Ensure housekeeping equipment is properly maintained, stored, and used safely.
• Review site expenses and obtain approval in accordance with company guidelines.
• Provide recommendations regarding staffing, supplies, equipment, and operational improvements.
• Coordinate pricing for additional services with HSS leadership when applicable.
• Build a professional and collaborative relationship with club management and department leaders.
• Maintain open communication with the fitness, wellness, membership, security, maintenance, and front-desk teams.
• Understand the club’s layout, services, amenities, operating hours, and member expectations.
• Be visible, approachable, and responsive to operational needs.
• Follow up consistently on requests, concerns, and service opportunities.
• Troubleshoot problems and develop practical solutions that support the member experience.
• Maintain professionalism and discretion when working around club members, guests, and VIPs.
• Attend required operational, staffing, safety, security, and budget meetings.
• Perform other duties and special projects as assigned.

Benefits

• Medical, dental, and vision insurance
• Short-term disability coverage
• Supplemental life insurance
• Flexible Spending Accounts and Health Savings Accounts
• Company-paid life and long-term disability insurance
• 401(k) plan with company match
• 15 days of Paid Time Off during the first year of employment
• Seven paid holidays