Housekeeping Manager

Line Dc•Washington, DC

7d•Onsite

About The Position

We are seeking a dynamic Housekeeping Manager to join our team who preferably also resides in the Washington DC Ward 1 Area. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests. The Housekeeping Manager will report directly to the Director of Housekeeping.

Requirements

High School diploma or general education degree (GED)
Three (3) years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities

Nice To Haves

preferably also resides in the Washington DC Ward 1 Area

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Maintain “open door” communication with employees
Inspect all arriving hotel rooms, public spaces, exteriors and back of house daily and make necessary adjustments
Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns
Monitor housekeeping staff to ensure early room cleanliness for prompt check in
Ensure Associates are briefed on daily needs
Respond appropriately to guest complaints
Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
Possess a thorough understanding of the Property Management System
Determine appropriate staffing levels for forecasted business and schedules employees accordingly
Implement process for providing employees with customer service, technical and safety training on an ongoing basis
Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
Supervise the laundry operation (and/or outsourced relationship)
Monitor assigned departments with compliance to safety standards
Coordinate room availability with the Front Office Manager
Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward
Ensure that current information on rates, packages and promotions is available for housekeeping knowledge
Anticipate low occupancy periods and coordinate blocking of rooms with Front Office Manager to maximize labor costs, deep cleaning and maintenance of rooms
Establish par levels for supplies, linen, uniform and equipment
Complete requisitions to replenish shortages or additional items needed for the anticipated business and balancing check book
Ensure that work is accurate, thorough, and to the standards of the Executive Housekeeper and the company
Develop actions plans to correct any deficiencies
Ensure staff understands their job expectations before holding them accountable
Seek to understand the guest and internal customer and meet the needs of both the customer and the company
Maintain awareness of documentation needed and retained in employee files
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings