Housekeeping Manager

Davidson Hospitality Group • Nashville, TN

9d

About The Position

The Housekeeping Manager at Hutton Hotel, a Forbes Four-Star luxury hotel in Marriott’s Tribute Portfolio, oversees daily housekeeping operations and helps maintain exceptional standards of cleanliness, presentation, quality assurance, and guest satisfaction. Reporting directly to the Director of Rooms, this hands-on leader uses technology and operational data to improve efficiency and leads the housekeeping team in delivering consistently exceptional guest experiences. The position calls for strong organization, technical proficiency, attention to detail, and a commitment to developing people and continuously improving operations in a fast-paced luxury environment.

The role requires flexibility to work varying shifts, including weekends and holidays, according to operational needs. The employer requires a pre-employment drug test and background check and participates in E-Verify.

Requirements

• At least 3 years of housekeeping experience in a full-service, upscale, or luxury hotel environment, including at least 1 year in a supervisory or leadership role.
• Proficiency with Microsoft Excel, Outlook, and Word, including the ability to create, manage, and interpret operational reports and spreadsheets.
• Experience with property management systems (PMS), housekeeping software, work-order platforms, and other hotel technologies, and ability to learn and navigate multiple systems independently.
• Exceptional attention to detail and commitment to cleanliness, presentation, quality assurance, and luxury guest service.
• Strong knowledge of housekeeping operations, staffing, scheduling, productivity standards, inventory management, and departmental cost controls.
• Leadership ability to train, coach, develop, and hold associates accountable to performance standards.
• Strong organizational, analytical, and problem-solving skills, including the ability to prioritize competing demands, take initiative, and follow through independently.
• Strong written and verbal communication skills and ability to collaborate across departments in a fast-paced environment.
• Personal accountability, sound judgment, and a proactive approach to continuous improvement and operational efficiency.
• Ability to read, write, and communicate effectively in English.
• Flexibility to work varying shifts, including weekends and holidays, based on operational needs.

Nice To Haves

• Spanish proficiency.
• Previous experience in a Forbes-rated, AAA Four Diamond, or comparable luxury hotel.
• Experience with Marriott brands, Lightspeed PMS, HotSOS, or comparable hospitality management systems.
• Familiarity with formal luxury quality assurance programs, departmental budgeting, and labor management.

Responsibilities

• Oversee daily housekeeping operations and uphold standards for cleanliness, presentation, quality assurance, and guest service.
• Use technology, operational data, reports, and spreadsheets to support efficiency and operational decisions.
• Lead, train, coach, develop, and hold associates accountable to performance standards.
• Manage or support staffing, scheduling, productivity standards, inventory, and departmental cost controls.
• Coordinate effectively across departments and follow through on operational commitments.
• Take initiative to improve operations and resolve problems.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed